Douglas Burdick Email & Phone Number

Columbus, Oh, Us

Dublin 2, Ie

Dublin 2, Ie

Dublin 2, Ie

Pillar Technology merged with Accenture as of March 1, 2019. At that time, my title changed to User Experience Architect Manager to match Accenture's role and career level designations. Thus the description listed for my role in Pillar is more or less the same as prior to the merger. The focus of my work is on product innovation with a chosen emphasis on multimodal experiences, including conversational AI platforms and voice UX.

Columbus, Oh, Us

As a key member of our agile project teams, I work closely with our Experience Designers to understand the user experience and provide the underpinnings of beautiful, functional digital experiences. I facilitate design thinking sessions and lead creative discussions with teams and clients alike. I participate in the complete product development lifecycle by planning and conducting user research and by creating wireframes, interactive prototypes, user personas, journey maps, story maps and user stories for web and mobile apps, embedded systems and more.

– Help small companies and entrepreneurs implement lean UX strategies and processes.– Improve user experience outcomes via consultative collaboration with cross-functional teams.– Mesh with existing agile teams to assist with user research, MVP design and prototyping.– Translate product roadmaps into capability backlog by negotiating and defining the translation of business requirements into MVP and feature sets.– Act as a liaison between clients and third-party creative and technical resources.

Columbus, Oh, Us

In my role as UX director, I represented the end user’s goals and needs for the insight-driven digital experiences we created. I also contributed to day-to-day management of the UX team and help set the best practices and standards we followed. UX disciplines included generative user research and usability testing, persona development, information architecture, content organization, and functional design. Our projects ran the gamut of digital tactics including websites and portals, IVAs, mobile applications, interactive displays and executive sales presentations for business development. I guided user experience outcomes largely by collaborating and consulting with our cross-functional brand teams throughout our design process: account and project managers, digital strategists, analytics leads, content developers, editors, UI designers, technical directors, front-end developers and QA leads. I facilitated discovery and definition workshops with stakeholders. I managed UX documentation and client-facing presentations. I delivered personas, user flows, journey maps, site maps, schematic and detailed wireframes, high-level prototypes, and user interface specifications to fuel development of successful digital experiences.

Columbus, Oh, Us

In this contract role, I functioned as a UX lead providing information architecture, usability planning and functional design for websites, portals, IVAs, and interactive displays. Early on, my manager recognized my comfort level with facilitating discovery and definition workshops with stakeholders, which later led to opportunities to participate in client-facing presentations. After 9 months, I was offered a full-time role as UX director.

Chicago, Illinois, Us

Guided brand strategy and creative development for major client initiatives. Set the pace and strengthened the company’s growing digital offering by leading Web and interactive media engagements. Served as a verbal branding lead contributor. Participated in key business development activities.

Chicago, Illinois, Us

Contributed to or led the strategic and conceptual development of programs. Co-led definition and development of the company’s digital services offering. Evaluated and analyzed consumer insights research and provided direction to clients with respect to brand experience development. Participated in key business development activities.

Chicago, Illinois, Us

While at Integrate, a few Integrators were subcontracted to help Big Red Rooster for periods of time on large brand development and marcomm initiatives. Call it staff augmentation for a strategic partner.

Columbus, Ohio, Us

Served on a three-person team responsible for leadership of a 15-person brand design and marketing communications firm. Contributed to or led the development of every major program produced by the firm during my employment. Lead user experience architect and strategist for all digital projects. Provided strategic direction to clients with respect to brand development and marketing communications programs. Conceived and wrote thematic material, headlines and copy, website content; developed brand names and architectures, high-level verbal branding tools and brand identity standards. Participated in all key business development efforts.

Columbus, Oh, Us

After planning and developing user experiences for many CD-ROMs and early websites as an ACD, I eventually became Resource’s first card-carrying information architect. I spent my last three years at the company building a team of 5 IAs and 2 usability analysts. As director, I helped evangelize many of the early methods of formulating web architectures, combining user research, content assessment and business process analysis. Electronic commerce was a specialization, but we built a lot of brand and complex information delivery sites, too. I also served on a five-person team responsible for day-to-day leadership of a 60-person interactive development group.

Columbus, Oh, Us

Columbus, Oh, Us

Columbus, Oh, Us