Douglas Canny Email & Phone Number

Houston, Texas, United States

Providing outstanding support to interventional fluoroscopy equipment at all phases of system integration including system installation, preventative maintenance and casualty recovery while maintaining positive clinic relationships.

Greater Houston

Maintain a positive relationship in a variety of medical imaging facilities while installing, repairing and maintaining CR and DR based fixed, mobile, and PCR systems.

Houston, Texas, United States

Repair, maintain and calibrate lab instrumentation and related equipment to ensure maximum uptime for medical diagnostics in a laboratory setting. Follows established internal and external guidelines and regulations to maintain a laboratory accreditation with the College of American Pathologists

Tucson, Arizona Area

Leads a team of service engineers who support incoming complaint and troubleshooting for a line of 13 specimen radiography imaging systems and associated equipment, both in technical support setting and in the field •Maintain a high level of engagement with direct reports, driving the division/department goals in alignment with corporate strategies and marketing plans •Coaching team on upcoming products and techniques, and established technical training for them•Provide manufacturing feedback through analytic reporting to quality trends, in addition to ad hoc reporting for immediate and emerging field operations trends •Developed troubleshooting strategies that resulted in a remote fix rate of 60% •Trained team in advanced troubleshooting techniques and field operations support to develop a first time fix rate of 80% • Document activities on all of the above

Tucson, Arizona Area

Manage a technical services team of Service Engineers/Field Service Engineers providing distributors, contractors and end users with help troubleshooting medical imaging and irradiation system issues • Design, deliver, and monitor a service strategy that drives growth, by optimizing field service related market opportunities and customer satisfaction • Process improvement, by standardizing processes, training programs, tools, and materials • Engagement of the team, through a positive support mentality of customer needs • Service monitoring and service improvement by creating and using existing KPI's and monitoring analytics • Responsible for developing and evolving procedures and processes that directly impact service resolution and responsiveness • Ensure FDA requirements are met through compliance to ISO regulations and internal SOPs, proven through no findings or hits with two ISO audits and an FDA audit • Control and drive a customer escalation process and coordinate a resolution across departments • Supply resource planning and provide project management for large instrument installations • Assess resource requirements; interview, hire, oversee and manage the training of new service staff, addressing personnel knowledge gaps skill deficiencies through additional and advanced training • Pro-actively support and collaborate with the sales and account teams to identify opportunities to extend support to customers • Lead the quality assessment team for post product placement, driving reliability and usability improvements across all product lines • Performs special projects as required for company needs • Document activities on all of the above

Tucson, Arizona Area

Customer service and satisfaction in response to installations, training, downed systems and process improvements for an EOM manufacturer of medical imaging systems• Perform testing in compliance with FDA established requirements for radiological imaging systems • Troubleshoot PACS imaging server storage systems over 4 different software suites utilizing IT experience • Technical knowledge and product knowledge subject matter expert• Train sales team and customer in system use • Develop best practices and policies for field engineer repair of systems• Support customers experiencing in procedure failures of equipment via remote connection and telephone • Troubleshoot, repair, and test failed systems/demo units for field use in support of customer sites and sales • Developed computer installation automation reducing build time by 80% • Developed and sourced multiple equipment redesigns resulting in noticeable improvement in equipment reliability • Document activities on all of the above• Travel at 50% of time for all of the above

Tucson, Arizona Area

Performs standard testing processes on a variety of equipment and records and analyzes results • Requires knowledge of industry specific tests and testing equipment • Recommend changes in testing methods or equipment changes • Utilize schematics and software programing for Xilinx processors to troubleshoot and repair equipment at a component level • Knowledgeable in lean manufacturing methods and procedures • Knowledgeable in utilization of Six Sigma methodology

Tucson, Arizona Area

Worked as an electronics technician focusing on the modernization of the City of Tucson FCC compliance for 12.5 khz modernization • Preventative maintenance of basestations, repeaters, and voted receivers in use by public safety entities for the City of Tucson • FCC compliance system overhauls for all general service basestation and receivers for CoT, including removal of original equipment and installation of compliant equipment, including proper integration into existing receiver voter system

As an electronics technician, responsible for: • Execution of preventative and corrective maintenance on radar, communication, and navigation equipment • Carefully documented and annotated help desk tickets/resolutions for timekeeping and trend analysis • 9 years spent on communications and radar maintenance and repair • 3 years spent in an IT helpdesk environment