Douglas Combs Email & Phone Number

West Chester, Ohio (Additive Technology Center)

11/2017 – PRESENTWEST CHESTER, OHIOLifecycle Operations Management Engineer \ GE Aviation• Maintain IT/OT system availability and security, ensuring DT management of all components• Ensure site infrastructure is maintained to support site needs• First line of defense for any security threats by proactively protecting against vulnerabilities• Support lean process improvement by automating manual, labor-intensive processes• Maintain knowledge base archive within Service Now to house standard work documents• Provide oversight and guidance for onsite contractors to ensure high level of site support • Coordinate and communicate all Change Management and Risk Management activities• Responsible for the site MES system Bluestreak. • Development of roadmap to digital improvements at the ATC. This also includes the strategic engagements and improvements.• Work as a business partner with business leaders and users to creatively identify / evaluate / implement / improve business technology and processes and arrive at mutual, cost-effective solutions for business success• Initiate direct communication with wide range of customer, client, supplier, and systems personnel• Implemented site wide CMMC policy. • Curated policies, knowledge base articles and USB lockbox procedure compliant to CMMC.• Lead in the evaluation / implementation of third-party software solutions• Manage 3rd party license servers for Magics, Polyworks, EOS and CL WRX 3.• Ensure conformance to IT system architecture, methods standards, and practices and participate in their design and development• Works closely with the IT Business Leader to understand the GE strategic direction on IT and help deliver on site specific initiatives

West Chester, Ohio

03/2014 – 11/2017WEST CHESTER, OHIOOnsite specialized support / CompuCom• Worked closely with the site I.T. leader on site specific projects• Managed internal and external vendor support for multiple software suites• Provided white glove support for the site executives and conference rooms• Focal for all the shop floor production machines and PCs utilized for the manufacturing teams• Performed a major role in the merging of two GE sites into one location by assisting with onsite contractors to maintain crucial deadlines so they were met.

Mason, Ohio

01/2013 – 03/2014MASON, OHIOService Dispatch Coordinator / ATOS• Managed ticket queue for a team of 9 technicians based in Chicago.• Held routine team meetings to review and improve standard work documents• First line of any escalation calls or requests and get them resolved accordingly

West Chester, Ohio, United States

01/2012 – 05/2012WEST CHESTER, OHIOWarehouse worker / Ferguson Enterprises• Work a ticket queue via mobile computer• Forklift certified• Product inventory• Package and ship customer orders• Work within a team setting to complete all the nightly tasks.

Fairfield, Ohio, United States

• Work closely with customer to understand maintenance needed • Manage customer ticket queue to ensure work completed on time.• Perform written and verbal estimate of repairs.• Complete Honda Certification and maintained new product knowledge.• Answered questions from clients over the telephone and in person for clients.• Manage a team of 6 technicians.• Goals set via customer surveys.• Monthly performance review

Mason, Ohio, United States

• Hire proficient station personnel; provide in-depth, on-the-job training for new employees. • Manage the day-to-day operations of a Vehicle Emissions Testing Facility; supervise 5-10 employees • Perform 3-hour EPA audits and record results. Report non compliances to EPA as found.• Coordinate work schedules by for forecasting staffing requirements for the next week • Conduct 90-day merit and annual reviews • Supervise facility and equipment maintenance such as repairs, painting, snow removal, grounds keeping.• Provide positive employee morale and ensure good public relations and customer service• Provide weekly and monthly operation activity reports to the District Manager and HQ• Keep the facility within budget and in accordance with policies and procedures