Douglas Davisson Email & Phone Number

Wilmington , Delaware

Duties include: installing and maintaining computers and computer peripherals, installing related software, installing computer communications wiring, and providing technical support for users.1. Installs and configures on-site computers, upgrades, and peripherals, e.g. printers, hard drives, DVD-ROMs, PC boards, etc. Installs various computer software packages.2. Provides front-line technical help desk support. Troubleshoots computer hardware and software problems. Communicates with users to determine the exact nature of the issue. Makes repairs when possible and refers unresolved problems to specialist and/or supervisor. Provides technical assistance to faculty, staff and students as needed.3. Installs wiring for campus communications networks according to industry standard techniques.4. Maintains work order records and other necessary documentation to provide historical reference of recurring problems.5. Maintains computer equipment inventory, uses databases to track software acquisition and license information, and provides backup purchasing support as assigned.6. Assists with Distance Learning Classroom setup for staff as needed. Sets up and resolves projector and camera issues.

North East Reigon

Field operations and maintenance for utility and commercial solar electric generation facilities.Responsibilities include preventative and corrective maintenance as well as troubleshooting of Solar array, inverters, networking and communication. Communicating with customers/owners via phone and email. Training received: High Voltage Substation Certification, NFPA 70E, OSHA 30, CPR and Rooftop Safety Certification.

Work week amounts to approximately 40 hours. Responsibilities include on-phone and email tech support,customer service, troubleshooting home alarm systems along with wired and wirelessly networked cameras. Alsowork closely with management and engineering staff to maintain and troubleshoot existing customers equipment aswell as provide input in developing new products and services. Assist in training newly hired staff of best practices,system hardware and computer software used in daily tasks.

Work week amounts to approximately 40 hours. Responsibilities include in-store and on-phone customer service,and cell phone technology service. Exceptionally proficient in customer retention, cell phone sales, and accountanalysis. Ran weekly group workshops to train customers to use varied smartphone models.

Work week amounts to approximately 40 hours. Responsibilities include in-store and on-phone customer service,PC service and Computer networking. Exceptionally proficient in virus removal and software installation (includingWindows 2000, XP, Vista, Office, and Outlook). Highly skilled in PC hardware installation, diagnosis, maintenance,upgrades, and repair. General product knowledge of Sony televisions, cameras, computers, surround soundsystems, etc.