● Conducted interviews with key business users to collect information on business processes and user requirements.● Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.● Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.● Improved business direction by prioritizing customers and implementing changes based on collected feedback.● Plan, estimate, and report on business analysis deliverables.● Facilitate workshops for intern teams and clients.● Conduct walkthroughs to validate and obtain approval of business analysis outputs.● Development of Workflows (BPMN).● Support testing activities including preparing and executing test plans and cases.● Deliver project documentation in alignment with project management frameworks.

● Worked one-on-one with clients to improve software specifications.● Created detailed analysis for review by development team.● Researched competitors to build report of rising trends in retail markets.● Assisted customer service departments and sales staff to improve client satisfaction.● Development of Workflows (BPMN).● Support testing activities including preparing and executing test plans and cases.

● High-quality customer service● Updating client's software to the latest version● Register calls on tickets system● Training clients and co-workers

● Stock control between deposit and system (SAP)● Controlling supply, packages, and products ready to sell● Acting as a buyer to stock replacement● Kanban System (FIFO, FEFO, OTIF).