Douglas Di Lello Email & Phone Number

Dublin, County Dublin, Ireland

• Supervise and mentor a team to ensure smooth operation and exceptional customer service.• Organize and delegate tasks efficiently to optimize workflow and productivity.• Solve customer complaints and concerns promptly and effectively, maintaining customer satisfaction.• Provide training and development for team members, promoting professional growth.• Act as a liaison between the team and management, providing regular feedback and reports.• Assist with overall operations, including stock control, opening and closing procedures, quality, productivity, and sales performance.• Manage stock rotation to ensure in-date stock is available and minimize waste through out-of-date stock.• Ensure compliance with internal policies and procedures, GDPR, KPIs, and quality control.• Establish effective working relationships with a diverse range of internal and external stakeholders.• Track stock levels of supplies and equipment, forecast needs, and oversee ordering.• Anticipate heavy business times and organize procedures to handle the workload.

Pinhalzinho, São Paulo, Brazil

- Provided general administration and office support, overseeing the maintenance of office areas, equipment, and facilities.- Assisted with documentation management, including managing company databases and stationery inventory.- Coordinated finance tasks such as accounts payable, audit preparation, payroll, and compliance.- Processed invoices, expenses, bank statements, and reconciliation; set up payments and managed tax returns.- Generated reports, including debtors, sales, and inventory.- Led HR functions, including onboarding and offboarding, payroll setup, benefits enrollment, and training.- Managed local payroll providers, benefits brokers, HR advisors, and other partners.- Maintained accurate records in databases and document management systems, ensuring data integrity and accessibility.- Conducted data entry tasks with a high level of accuracy and attention to detail.- Identified opportunities for process and office management improvements, designing and implementing new systems.