Douglas Dickson Email & Phone Number

Herndon, Virginia, United States

Ashburn, Virginia, United States

Ashburn, Virginia

Fair Oaks

As a Genius with Apple, I am responsible for troubleshooting Mac and iOS hardware and software along with providing customers with a next level retail experience. My day can be filled with different tasks such as troubleshooting with customers, physically repairing phones and computers, and managing fellow technicians by being a support resource on our sales floor.Overall I have built a great rapport with my coworkers, leadership team and most importantly our customers. At the end of the day providing a great customer experience with accurate troubleshooting and exceptional customer service is what it is all about.

Fairfax, Virginia

The first line of defense for troubleshooting mobile devices (iPhone, iPod, iPad, & Apple Watch.) I was required to learn clear and concise notating skills as well to ensure all troubleshooting appointments were documents accurately.

Fairfax, Virginia

Provide world class customer service while also assisting customers with questions in regards to products and services. As a specialist you're the first person that a customer comes in contact with when walking into the store and is important that you have next level product knowledge and people skills.

I worked on with a small team of agents under Bruce and Tanya with Remax Executives to assist with managing incoming and outgoing leads. Together Tanya and myself discovered a program to make more of a stream line process to assist the agents with knowing all updates of their clients.