Douglas Dixon Email & Phone Number

**Oversight of Dining Operations for Multi-Unit Continuing Care Retirement Community (CCRC)**- Managed four dining venues alongside a comprehensive catering operation, including a Pub, Skilled Nursing, Assisted Living, and Memory Care Dining Room.- Oversaw a $5.8 million budget, ensuring financial sustainability and operational efficiency.- Fostered trust and collaboration with the Executive Team, clients, and staff to enhance service delivery and guest satisfaction.-… Show more **Oversight of Dining Operations for Multi-Unit Continuing Care Retirement Community (CCRC)**- Managed four dining venues alongside a comprehensive catering operation, including a Pub, Skilled Nursing, Assisted Living, and Memory Care Dining Room.- Oversaw a $5.8 million budget, ensuring financial sustainability and operational efficiency.- Fostered trust and collaboration with the Executive Team, clients, and staff to enhance service delivery and guest satisfaction.- Inspired and led a diverse team of 11 managers and 140 staff members, promoting a culture of excellence and teamwork. Show less

Laurel, Maryland, United States

Managed P&L for $3.5 Million volume | Supervised Food service for twenty buildings | Led and an hourly staff of 40 employees | Developed $1.1 Million in catering and conference volume | Turned around failing account by restoring customer confidence in product and service through staff investment, accountability and training

• Built highly responsive service team for DC united owners and sponsors through implementation of pre-shift banquet event order meetings to review events held each day with service staff, ensuring seamless transition between events. • Developed, in conjunction with the sales staff, client relations strategy for identifying VIP guests and initiating pre-event personal introductions and follow-up visits to suites.

Directed and led dining program and staff. Project Management - Contributed to design of new dining services department -developed and implimented transition and move plan as facility moved operations to a new 20 M dollar facility

• Improved client satisfaction ratings within 6 months, from 5 out of 10 (below expectations) to 8 out of 10 (above expectations) through implementation of dedicated satisfaction campaign.• Reversed decline in overall sales 75% within 4 months, from $287K prior to arrival to $500K, by executing business strategy that included upgrading product offering, reorganizing workloads and workflow, developing staff, and promoting new brand to clients.• Implemented Unit Retail Marketing Program… Show more • Improved client satisfaction ratings within 6 months, from 5 out of 10 (below expectations) to 8 out of 10 (above expectations) through implementation of dedicated satisfaction campaign.• Reversed decline in overall sales 75% within 4 months, from $287K prior to arrival to $500K, by executing business strategy that included upgrading product offering, reorganizing workloads and workflow, developing staff, and promoting new brand to clients.• Implemented Unit Retail Marketing Program, upgrading retail product offerings and select items for a limited time, engaging customers to visit retail sites to boost sales.• Spearheaded new menu development with innovative offerings and options, driving new sales and regaining trust and business from former customers with negative experiences. Show less

Westminster, Maryland, United States

Oversaw Food and Beverage sales exceeding $2 million | Directed a team of 6 managers and 70 staff | • Conducted operational financial P&L | Oversaw all food and beverage operations - 70 seat fine dining restaurant, 50 seat lounge, 300 seat banquet room, 2 snack bars, beverage carts for golf course | Rebuilt management and hourly staff to meet owners level of expectation | Elevated menu, food quality and service levels | Implemented food safety program | Reduce food cost from over 50% to 32%

Associate Of Arts - Aa, Restaurant, Culinary, And Catering Management/Manager

Education record