Douglas Dowe Email & Phone Number

United States

Richmond, Virginia Area

Supervisor (2007 to Present)Supervise 14 Account Representatives, setting goals and creating new strategies to meet goals.Ensure employee & customer needs, complaints & issues are resolved by providing direction and resourcesCommunicate and interpret company guidelines/standards by supporting an open door policy, managing staffing plans and.

Richmond, Virginia Area

Supervised 4 to 6 Account Representatives while still performing Account Representative functions. Monitored team members calls to ensure compliance with company policies as well as applicable regulations.Provided second tier problem resolution.

Richmond, Virginia Area

Analyze and follow up on outstanding accounts and unpaid balances via mail and telephone; review account balances for accuracy and follow up on issues identified.Promote the advantages of payment to delinquent customers, consistently meeting program goals. Abide by FDCPA guidelines and relevant state and federal laws regarding collections.Review accounts.

Richmond, Virginia Area

Traveled throughout the Atlanta area, observed processes, practices, activities, and relationships firsthand in the day-to-day dealership operations and provided feedback to Region management, staff and Senior management of the Loan Servicing Department. Oversaw development of improvement plans based on observations, implemented plans and performed.

Richmond, Virginia Area

Managed all areas of collections, including “charge off” and delinquent accounts.Supervised as many as 7 Litigation Specialists and Account Representatives. Trained employees regarding company procedures, as well as applicable laws and regulations involved in collections litigation. Managed the day-to-day activities of the department, including generating.

Richmond, Virginia Area

Responsible for investigations, analysis, and follow-up action required to ensure the collection of third-party credit card collection accounts. Trained new employees regarding FDCPA requirements and company policies. Set up payment arrangements with customers on delinquent accounts. Assisted in communicating with debtors and outside agencies in order to.

Christiansburg, VA

In this self-financing furniture, chain was responsible for managing the Credit Department, including supervising 5 Credit Associates.Sold insurance, warranties and other related financial products. Hired, trained, managed and motivated the staff to obtain optimal productivity results. Motivated collection floor and monitored collectors' calls.Approved and.