Douglas Lilly Email & Phone Number

San Francisco, California, United States

• Develop Community strategies for international team of product representatives
• Represent consumer needs to studio and HQ
• Liaise between studio and cross-functional business partners
• Lead relationships with key partners in brand community
• Organize pipeline for public-facing media
• Establish and track KPIs for community programs

Morrisville, NC

• Liaised between brand and consumers
• Executed brand strategies as delivered by Community Developer
• Developed and executed social media and blog post content
• Engaged with users and moderated official forums and social media channels
• Submitted weekly/monthly reports on player concerns, ongoing issues, and important discussions
• Escalated new issues reported by players

Morrisville, NC

• Moderated and engaged official forums and social media channels
• Submitted daily/weekly reports on player concerns, ongoing issues, and other discussions
• Escalated new issues reported by players
• Engaged with fanbase with friendly and/or informative posts
• Responsible for the following brands:o Far Cryo Tom Clancy's The Divisiono The Crewo Steepo For Honoro Tom Clancy's Ghost Recon Wildlandso Anno

Morrisville, NC

• Offered technical and account support to customers via social media channels and official forums.
• Tracked and reported on new and ongoing issues with games, websites, game clients, and accounts
• Assisted with copy and asset creation for support account engagement posts
• Escalated new issues reported by players
• Delivered feedback on social media tools to improve efficiency and functionality
• Served as Social Support Lead for the following brands:o Annoo Steep

Morrisville, NC

• Moderated and engaged official forums and social media channels
• Submitted daily/weekly reports on player concerns, ongoing issues, and other discussions
• Escalated new issues reported by players
• Engaged with fanbase with friendly and/or informative posts
• Responsible for the following brands:o Just Danceo Annoo Tom Clancy's The Division

• Trained and mentored new hires and promotions
• Assisted District Manager in monitoring performance of local stores
• Responsible for store upkeep and achieving goals with minimal oversight
• Part of management team overseeing stores with small (5-8 member) sales forces

• Developed, wrote, edited, and formatted a variety of web- and print-based products, including fiction, rules discussions, and world-building
• Developed MS Word authoring skills and PDF creation and editing knowledge
• Worked closely with lead developers and other freelancers, via email or other Internet-based communication
• Consulted on freelancing for crowdsourced projects
• Participated in development workshops with fellow collaborators

• Magazine Specialist position (required strong inventory management and merchandising skills)
• Performed various specialist tasks in addition to daily associate (bookseller) tasks
• Frequently filled personnel vacancies in other departments as needed
• Increased magazine sales by 10-15% within two months of working at the Arundel Mills, MD location

• Managed a consistent radio program and staff
• Organized programming schedules and a rapidly rotating staff
• Communicated regularly with record label and promotional representatives
• Reported regularly to two charting journals
• Awarded "Rookie DJ of the Year, 2002"
• Added a third block of programming under the banner of Loud Rock Director