Douglas Lilly Email & Phone Number

San Francisco, California, United States

• Develop Community strategies for international team of product representatives• Represent consumer needs to studio and HQ• Liaise between studio and cross-functional business partners• Lead relationships with key partners in brand community• Organize pipeline for public-facing media• Establish and track KPIs for community programs• Coordinate with LiveOps team to develop cadence and content of live offerings

Morrisville, Nc

• Liaised between brand and consumers• Executed brand strategies as delivered by Community Developer• Developed and executed social media and blog post content• Engaged with users and moderated official forums and social media channels• Submitted weekly/monthly reports on player concerns, ongoing issues, and important discussions• Escalated new issues reported by players• Responsible for the following brands:o Rocksmitho South Park (console/PC)

Morrisville, Nc

• Moderated and engaged official forums and social media channels• Submitted daily/weekly reports on player concerns, ongoing issues, and other discussions• Escalated new issues reported by players• Engaged with fanbase with friendly and/or informative posts• Responsible for the following brands:o Far Cryo Tom Clancy's The Divisiono The Crewo Steepo For Honoro Tom Clancy's Ghost Recon Wildlandso Anno

Morrisville, Nc

• Offered technical and account support to customers via social media channels and official forums.• Tracked and reported on new and ongoing issues with games, websites, game clients, and accounts• Assisted with copy and asset creation for support account engagement posts• Escalated new issues reported by players• Delivered feedback on social media tools to improve efficiency and functionality• Served as Social Support Lead for the following brands:o Annoo Steep

Morrisville, Nc

• Moderated and engaged official forums and social media channels• Submitted daily/weekly reports on player concerns, ongoing issues, and other discussions• Escalated new issues reported by players• Engaged with fanbase with friendly and/or informative posts• Responsible for the following brands:o Just Danceo Annoo Tom Clancy's The Division

• Trained and mentored new hires and promotions• Assisted District Manager in monitoring performance of local stores• Responsible for store upkeep and achieving goals with minimal oversight• Part of management team overseeing stores with small (5-8 member) sales forces

• Developed, wrote, edited, and formatted a variety of web- and print-based products, including fiction, rules discussions, and world-building• Developed MS Word authoring skills and PDF creation and editing knowledge• Worked closely with lead developers and other freelancers, via email or other Internet-based communication• Consulted on freelancing for crowdsourced projects• Participated in development workshops with fellow collaborators

• Magazine Specialist position (required strong inventory management and merchandising skills)• Performed various specialist tasks in addition to daily associate (bookseller) tasks• Frequently filled personnel vacancies in other departments as needed• Increased magazine sales by 10-15% within two months of working at the Arundel Mills, MD location

• Managed a consistent radio program and staff• Organized programming schedules and a rapidly rotating staff• Communicated regularly with record label and promotional representatives• Reported regularly to two charting journals• Awarded "Rookie DJ of the Year, 2002"• Added a third block of programming under the banner of Loud Rock Director• Acquired a second night of programming for the (at the time) 20 year-old "No Remorse" show• Lead community engagement through on-site programming and events