Douglas E. Onofrio Email & Phone Number

Houston, Texas, United States

• Responsible for providing general mechanic service (including maintenance, troubleshooting and repair work) to our product portfolio of electrical and gasoline golf cars, industrial vehicles, turf vehicles and.
• Diagnose, troubleshoot, and repair equipment failures of electrical and gasoline golf cars, industrial vehicles, and turf vehicles in the field.
• Perform product deliveries, retrievals, and set-ups to provide a continuity of service and maintenance of accounts.
• Produce accurate, reliable, and timely information for all necessary work orders, parts orders, delivery reports, timesheets, and other paperwork as required.
• Communicate sales leads and customer feedback to appropriate parties including the Service Manager, technical representative or designated Sales professional.
• Manage and maintain all assigned company equipment, inventory, and tools.

Greater New York City Area

• Responsible for providing general mechanic service (including maintenance, troubleshooting and repair work) to our product portfolio of electrical and gasoline golf cars, industrial vehicles, turf vehicles and.
• Diagnose, troubleshoot, and repair equipment failures of electrical and gasoline golf cars, industrial vehicles, and turf vehicles in the field.
• Perform product deliveries, retrievals, and set-ups to provide a continuity of service and maintenance of accounts.
• Produce accurate, reliable, and timely information for all necessary work orders, parts orders, delivery reports, timesheets, and other paperwork as required.
• Communicate sales leads and customer feedback to appropriate parties including the Service Manager, technical representative or designated Sales professional.
• Manage and maintain all assigned company equipment, inventory, and tools.

Somers, NY

• Perform preventative maintenance and repairs on all golf course and guest-carrying vehicles, which include a variety of gasoline, diesel and electric powered equipment.
• Inspect, diagnose and repair mechanical failures on golf course maintenance and construction equipment; grind reels, backlap, set and adjust mowers (HOC), as well as sharpen all blades.
• Overhaul and repair automotive and other powered equipment including engines, brakes, transmissions, and differentials; secure and replace tools and parts.
• Administer operation of shop including purchasing, receiving, vehicle record maintenance, inventory control, and safety checklists (i.e., MSDS); maintain shop’s orderly condition, cleaning and organizing work and.
• Manage oil and gasoline inventories and fuel facility; ensure orders are received, correct, and accounted for.
• Assist director of course maintenance on capital equipment purchases.

Greater New York City Area

• Maintained and repaired a diverse fleet of company vehicles including (but not limited to) commercial mowers, heavy equipment (skidsteers, excavators, etc.), trucks, trailers, small engines and 2-cycle equipment.
• Planned and executed a preventive maintenance program according to manufacturers’ specifications and service intervals.
• Accountable for documentation relating to all maintenance and repair work performed; tracked recalls, inspection dates, and warranties for all vehicles and equipment.
• Effectively managed day-to-day operations such as scheduling and setting up 25-person crew, delivery of materials and equipment, parts and supplies inventory, and customer service issues.
• Proficient in welding and fabricating.
• Administered snow removal for several key commercial accounts.

Houston, Texas Area

• Certified road technician in an assigned territory dedicated to performing on-site scheduled maintenance, repairs and trouble-shooting on Raymond fork-lifts and related electric lift-truck equipment.
• Diagnosed and repaired mechanical, technical, hydraulic and electrical problems and accurately documented each activity.
• Communicated the need for additional service work and sell repairs when required, including explaining the problem to the customer and providing a formal quote with the cost and repair timeframe.
• Applied skills and knowledge developed by interpreting schematics, block diagrams, and mechanical drawings as well as those acquired during classroom and hands-on advanced training sessions.
• Prioritized and demonstrated effective time management by scheduling appointments for routine service with clients while remaining flexible to be able to respond to service calls within 4 hours.
• Accountable for maintaining company service vehicle as well as a comprehensive parts inventory and equipment needed to service customer’s lift trucks and minimize their downtime.

Florida And Texas

• Contracted to provide installation and troubleshooting services which combined GPS and wireless technology with powerful golf course management applications.
• Served as on-call technician to golf course clients of GPSI for maintenance of their WiFi powered management system, featuring both mobile hand-held and cart-mounted differential GPS units.
• Effectively supervised and trained contract personnel for short-term projects.
• Responsible for hardware support, such as installing solar panels on repeaters to provide power to radios when electricity is unavailable.
• Created and configured an integrated wireless communications infrastructure throughout golf course environment to facilitate effective communication course-wide, utilizing the industry-standard Microsoft Windows.

Tampa/St. Petersburg, Florida Area

• Provided direct service and technical support to golf courses on a regularly scheduled basis as well as emergency corrective action.
• Managed contract personnel for special projects such as the installation of new GPS systems.
• Responsible for management of, replacement parts, inventory records, documentation of service activities and required communication between ProLink and the golf courses.
• Involved in the course installation process from site survey to completion, as needed, across the U.S.
• Collaborated and communicated independently with colleagues, management, vendors, and service providers.
• Effectively controlled expenses and managed budgets.

Tampa/St. Petersburg, Florida Area

• Performed complete installations of quarter million dollar GPS golf course management systems.
• Coordinated and executed GPS mapping, network installation, and golf car hardware installation.
• Configured wireless communications networks; designed and constructed antennas and cables.
• Provided trouble shooting services and resolved customer service issues to increase business functionality.
• Proficient in Windows 2000, XP, NT, and all related applications as well as working knowledge of AutoCAD and Intel based PC setup.

Tampa Bay

• Diagnostic evaluation of mechanical/technical problems.
• Formulated repair recommendation, presented and sold to customer.
• Performed preventative as well as corrective maintenance.
• Provided problem-solving explanations for technical bulletins to Cadillac TechLine.
• Identified and resolved electrical problems utilizing electric schematics.
• Served as Cadillac’s on-call Roadside Service technician; responded to and resolved calls from clients experiencing mechanical problems throughout Tampa Bay.

Branford, CT

• Diagnostic assessment of vehicles’ repair needs and performed work specified with efficiency and in accordance with Firestone guidelines.
• Presented repair recommendation to customer while upholding the highest ethical standards.
• Actively trained auto tech apprentices.
• Inspected and tested vehicles for damage and recorded findings so that necessary repairs could be made.
• All mechanical responsibilities on all manufacturers and all models ranging from engine repair, engine performance, heating and air conditioning, electrical systems, automatic transmissions, manual transmission and.

Associate'S, Automotive & Diesel Repair

Associate'S, Business Management And Auto Repair