Douglas Ferrari

Douglas Ferrari Email and Phone Number

Head of Sales | Sales Manager | Inside Sales | Customer Success | E-commerce | Marketplace | SaaS @ Shippify
washington, district of columbia, united states
Douglas Ferrari's Location
São Paulo, São Paulo, Brazil, Brazil
Douglas Ferrari's Contact Details
About Douglas Ferrari

> Professional with +15 years of experience in the commercial and business area in technology, e-commerce and telecom companies. Strong background in the implementation and management of Inside Sales cells via call center.> Profile of great analytical skills and proven track record of delivering results in the acquisition and expansion of sellers for logistics services (Fulfillment, Cross docking and Flex) in companies such as Mercado Livre and Olist.> Executive with experience in innovative and embryonic projects, such as the Flex service in Mercado Livre and Fulfilment in Olist, participating from the development, implementation of the pilot, sales strategy, scale and support of the initiatives.> Aggregating, enthusiastic and contagious leader, who inspires with a lot of positive energy and with a proven track record of delivering sustainable results through people, talent development and teamwork.Mais sobre o texto original

Douglas Ferrari's Current Company Details
Shippify

Shippify

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Head of Sales | Sales Manager | Inside Sales | Customer Success | E-commerce | Marketplace | SaaS
washington, district of columbia, united states
Website:
shippify.co
Employees:
75
Douglas Ferrari Work Experience Details
  • Shippify
    Head Of Sales
    Shippify Aug 2023 - Present
    São Paulo, Brazil
    > Responsible for customer acquisition and expansion in Brazil and Latin America regarding SaaS, middle and last mile services, based on segmentation and data analysis of the most strategic customers.> Create and implement short and long-term customer success strategies to ensure customer experience.> Create and implement the entire customer journey flow, from marketing, through pricing, operations, contract, integration, implementation and ending with the expansion team, where they will be monitored at all times.
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  • Olist
    Sales Manager
    Olist Feb 2022 - May 2023
    São Paulo, Brasil
    > Leadership of a commercial team focused on customer success for the acquisition and growth of sellers in logistics and fulfillment services.> Responsible for implementing and managing an Inside Sales cell with 25 headcounts via BPO. Acting from contract negotiation, CRM hiring, expense control to monitoring results.> Responsible for creating massive and personalized communications rules for the platform's Enterprise, Mid and Long Tail sellers.> Participation in the continuous improvement of the Fulfillment product together with the Product and Technology teams for a better experience for sellers.
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  • Mercado Livre
    Sales Coordinator
    Mercado Livre Jun 2019 - Feb 2022
    São Paulo, Brasil
    > Management of a Call Center with an Inside Sales cell with 80 resources, from contract negotiation to the result of the Hunting, Farming and Churn cells. > Responsible for the acquisition of sellers nationwide for fulfillment and cross docking services, based on segmentation and data analysis of sellers by region in the most strategic way. > Focal point within the business area in the Express Delivery project (Flex), acting from product MVP, pilot rollout and scale of the initiative to different regions of the country and Latin America. > Responsible for the outsourcing area budget, bringing savings of 21% via cost optimization projects.
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  • Mercado Livre
    Sênior Business Analyst
    Mercado Livre Jun 2015 - May 2019
    São Paulo, Brasil
    > Hunting of the logistics service of BU Mercado Envios (Cross docking) and management of the top sellers portfolio. > Responsible for the analysis, reports and presentations of the commercial area in order to be more strategic, converting more sellers at a lower cost.
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  • Mercado Livre
    Business Intelligence
    Mercado Livre Apr 2014 - May 2015
    São Paulo, Brasil
    > Responsible for creating and monitoring the area's KPIs and developing analyzes for decision making.
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  • Oi
    Sênior Business Analyst
    Oi Jan 2011 - Apr 2014
    São Paulo, Brasil
    > Responsible for negotiating the debt of large corporate clients such as Santander, Citibank, TAM and Camargo Correa, receiving or exchanging debts (PDD) for new services.
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  • Oi
    Business Analyst
    Oi Apr 2008 - Dec 2010
    São Paulo, Brasil
    > Responsible for analyzing billing and negotiating customer debt (call centers).
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  • Embratel
    Business Analyst
    Embratel Feb 2005 - Mar 2008
    São Paulo, Brasil
    > Responsible for negotiating the debt of corporate clients such as Redecard and large call centers.
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  • Embratel
    Business Intelligence
    Embratel Dec 2003 - Jan 2005
    São Paulo, Brasil
    > Responsible for managing the area's system, creating and monitoring the KPIs. Dividing the portfolio for the team members and controlling the performance of each one.
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Douglas Ferrari Skills

Dos Sistemas Operacionais Business Planning Pmi Telecommunications Portuguese Cobit Erp Key Performance Indicators Vas Erp Operating Systems Das Pdca

Douglas Ferrari Education Details

Frequently Asked Questions about Douglas Ferrari

What company does Douglas Ferrari work for?

Douglas Ferrari works for Shippify

What is Douglas Ferrari's role at the current company?

Douglas Ferrari's current role is Head of Sales | Sales Manager | Inside Sales | Customer Success | E-commerce | Marketplace | SaaS.

What is Douglas Ferrari's email address?

Douglas Ferrari's email address is df****@****tel.net

What is Douglas Ferrari's direct phone number?

Douglas Ferrari's direct phone number is +140839*****

What schools did Douglas Ferrari attend?

Douglas Ferrari attended Centro Universitário Metodista Izabela Hendrix, Uninove.

What are some of Douglas Ferrari's interests?

Douglas Ferrari has interest in Exercise, Sweepstakes, Home Improvement, Reading, Gourmet Cooking, Sports, The Arts, Food, Home Decoration, Health.

What skills is Douglas Ferrari known for?

Douglas Ferrari has skills like Dos, Sistemas Operacionais, Business Planning, Pmi, Telecommunications, Portuguese, Cobit, Erp, Key Performance Indicators, Vas, Erp, Operating Systems.

Who are Douglas Ferrari's colleagues?

Douglas Ferrari's colleagues are Magno Silva, Edson Souza Jr., Leonardo Nascimento, Victor Jumbo Sinchire, Shirleide Nascimento, Jorge Leandro Araújo Negreiros, Felipe Nascimento.

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