I came on board at Flower To The People as a shift lead. Within two months I was promoted to Asisstant General Manager. Some of my duties and achievements: Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.Taught floor managers strategies for teaching, mentoring and managing sales people and front desk personnel.Mentored and motivated team members to efficiently achieve challenging business goals.Maintained secure cash drawers, promptly resolving discrepancies for accuracy.Handled cash in an accurate manner and prepared deposits.Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.Set up the digital menu boards. Researched options, installed hardware and software, designed layouts and created content. Wrote SOPs for the system and trained appropriate staff in the operation of the system.Wrote SOPs for the responsibilities and duties required of shift and floor managers: opening and closing procedures, POS cash drop procedures, proper reporting of incidents and problems etc.Engaged team members and improved performance by delivering daily updates and conducting management and staff meetings to obtain feedback and convey new policies.Resolved problems promptly and effectively to elevate customer approval.Managed budget implementations, employee reviews and training.Motivated, trained and disciplined employees to maximize performance.