Douglas Gustafson Email & Phone Number

Hastings, Mn, Us

Minnesota, United States

Greater Minneapolis-St. Paul Area

Worked closely with leadership to come up with different processes to streamlined the customer experience for efficiency. Also, one of the top representatives in the St. Paul call center with multiple awards for my customer service skills and sales abilities. Additionally, worked in the Comcast Nucleus learning center to bring newly hired representatives the skills and resources required for when they hit the calling floor.

Hastings, Mn

Worked closely with Xfinity customers to resolve issues with the Xfinity Home products. During my time with this company, I worked closely with management and senior management to streamline training and educational curriculum for the newly hired representatives.

Prescott, Wisconsin

Handled technical troubleshooting, including system crashes, slow-downs and data recoveries. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation and resolution including resolution of many 0-day issues. In charge of multiple employees, to include that of payroll, inventory, and customer service for multiple calls.

Prescott, Wi

Worked with multiple companies to support their customers. Ranging from Geek Squad to Microsoft, customers would call in and front line desk agents would then pass customers along to us at a higher tier of support. Would then remotely diagnose and repair issues that the customers would report. Would assist with everything from Virus and Spyware removal to a full walk through of a printer install from unboxing to full operation.

Bachelor Of Applied Science (Basc), Network And System Administration/Administrator

Bachelors, Computer Information & Technology