Douglas Gustafson

Douglas Gustafson Email and Phone Number

Software Support Engineer @ HIMSA
Hastings, MN, US
Douglas Gustafson's Location
Hastings, Minnesota, United States, United States
Douglas Gustafson's Contact Details

Douglas Gustafson work email

Douglas Gustafson personal email

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About Douglas Gustafson

I have been in the IT industry for the better part of 10 years now. Having been instrumental in the deployment of thousands of Microsoft Windows based PC's in both corporate and private sectors. Also having assisted over 2000 end users with their computing needs by taking ownership of their computing problems. This is something that is not a career for me. This is something I get up every morning to do with excitement. I have had a life long love for technology and will continue to provide the services in the same manner as described above for many years to come.

Douglas Gustafson's Current Company Details
HIMSA

Himsa

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Software Support Engineer
Hastings, MN, US
Douglas Gustafson Work Experience Details
  • Himsa
    Software Support Engineer
    Himsa
    Hastings, Mn, Us
    View
  • Miller Milling Company
    It Systems
    Miller Milling Company Feb 2021 - Apr 2022
    Minnesota, United States
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  • Comcast
    Customer Account Professional
    Comcast Aug 2017 - Jan 2020
    Greater Minneapolis-St. Paul Area
    Worked closely with leadership to come up with different processes to streamlined the customer experience for efficiency. Also, one of the top representatives in the St. Paul call center with multiple awards for my customer service skills and sales abilities. Additionally, worked in the Comcast Nucleus learning center to bring newly hired representatives the skills and resources required for when they hit the calling floor.
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  • Support.Com
    Customer Experience Agent
    Support.Com Jan 2015 - Aug 2017
    Hastings, Mn
    Worked closely with Xfinity customers to resolve issues with the Xfinity Home products. During my time with this company, I worked closely with management and senior management to streamline training and educational curriculum for the newly hired representatives.
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  • Jam Computers
    Business Owner
    Jam Computers Jan 2009 - Jan 2015
    Prescott, Wisconsin
    Handled technical troubleshooting, including system crashes, slow-downs and data recoveries. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation and resolution including resolution of many 0-day issues. In charge of multiple employees, to include that of payroll, inventory, and customer service for multiple calls.
  • Supportspace, Ltd.
    Independant Contractor
    Supportspace, Ltd. Apr 2012 - Oct 2013
    Prescott, Wi
    Worked with multiple companies to support their customers. Ranging from Geek Squad to Microsoft, customers would call in and front line desk agents would then pass customers along to us at a higher tier of support. Would then remotely diagnose and repair issues that the customers would report. Would assist with everything from Virus and Spyware removal to a full walk through of a printer install from unboxing to full operation.

Douglas Gustafson Skills

Microsoft Excel Team Leadership Customer Service Teamwork Microsoft Office Customer Satisfaction Outlook Sales Management Project Planning Operating Systems Leadership Change Management Management Analysis Troubleshooting Team Building Telecommunications Project Management Training Business Analysis Program Management Sales Sharepoint Account Management Team Management Coaching Contract Negotiation Performance Management Business Development Employee Relations Recruiting Strategic Planning System Administration Virus Removal Networking A+ Certified Comptia Network+ Human Resources Network+ Comptia A+ Certification Laptops Remote Desktop Comptia Workstations Dell Computers Antivirus Printers Hardware Support Help Desk Support Windows Vista

Douglas Gustafson Education Details

Frequently Asked Questions about Douglas Gustafson

What company does Douglas Gustafson work for?

Douglas Gustafson works for Himsa

What is Douglas Gustafson's role at the current company?

Douglas Gustafson's current role is Software Support Engineer.

What is Douglas Gustafson's email address?

Douglas Gustafson's email address is ja****@****ast.net

What is Douglas Gustafson's direct phone number?

Douglas Gustafson's direct phone number is +171526*****

What schools did Douglas Gustafson attend?

Douglas Gustafson attended Rasmussen College-Minnesota, Ivy Bridge At Tiffin University.

What skills is Douglas Gustafson known for?

Douglas Gustafson has skills like Microsoft Excel, Team Leadership, Customer Service, Teamwork, Microsoft Office, Customer Satisfaction, Outlook, Sales Management, Project Planning, Operating Systems, Leadership, Change Management.

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