Douglas Taylor

Douglas Taylor Email and Phone Number

Process Improvement and Acquisition Integration Lead @ Action Elevator Company
Hartford, CT, US
Douglas Taylor's Location
Greater Hartford, United States, United States
About Douglas Taylor

Data-driven quality expert who collaborates cross-functionally to drive technical issues to closure using continuous improvement tools that enhance reliability throughout the product lifecycle. Analytical approach to driving cost of poor-quality reduction, strengthening business results. Passion for streamlining / automating business processes to eliminate waste and drive efficiency and safety. Lead with deep knowledge and experience in:▶ PRODUCT SAFETY & QUALITY MANAGMENT: Championed global product safety and reliability initiatives, managing product lifecycle for 2.2M+ unit portfolio and developing retrofit / warranty strategies for an $8B service base.▶ SERVICE TRANSFORMATION LEVERAGING TECHNOLOGY: Drove improvement in service KPIs via implementing advanced data analytics and IoT technology, leading app development / training, and collaborating with key stakeholders.▶ DATA CONSOLIDATION & INTERPRETATION: Mined and aggregated data from multiple manufacturing, service, and engineering sources, solidifying business cases to improve product reliability and reduce cost.▶ CUSTOMER ISSUE RESOLUTION: Liaised with subject matter experts to develop rapid custom-tailored solutions, addressing key customer concerns related to product reliability and functionality.I prefer full-time assignments but am also open to consulting opportunities. I can be reached at dougtct@gmail.com.

Douglas Taylor's Current Company Details
Action Elevator Company

Action Elevator Company

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Process Improvement and Acquisition Integration Lead
Hartford, CT, US
Website:
actionelevator.com
Employees:
44
Douglas Taylor Work Experience Details
  • Action Elevator Company
    Process Improvement And Acquisition Integration Lead
    Action Elevator Company
    Hartford, Ct, Us
    View
  • American Elevator Group
    Vice President Of Quality
    American Elevator Group Jul 2023 - Present
    New York, Us
    Responsible for leading quality-related initiatives to drive field operations productivity, portfolio growth and customer satisfaction.
    View
  • Otis Elevator Co.
    Director Of Quality Assurance And Continuous Improvement
    Otis Elevator Co. 2018 - Apr 2023
    Us
    Drove results on key factory, installation, and service quality KPIs via CI tools; developed reporting dashboards and implement a strong data analytics approach. Headed closure of product safety and code issues using risk analysis methodology.
    View
  • Otis Elevator Co.
    Associate Director, Global Quality
    Otis Elevator Co. 2016 - 2018
    Us
    Ran top quality, safety, and code issues to closure following DIVE methodology. Managed global quality systems to drive improvement in product quality and associated KPIs.
    View
  • United Technologies
    Manager, Global Quality Systems & Supplier Quality
    United Technologies 2013 - 2016
    Farmington, Ct, Us
    Managed $50M in supplier spend for Carrier and Fire & Security key suppliers. Coordinated PPAP approvals, process certifications and 8D activities focused on driving PPM / OTD improvement for key suppliers. Transformed global quality systems, procedures, and policies to align with business objectives.
    View
  • Otis Elevator / United Technologies
    Global Quality Manager
    Otis Elevator / United Technologies 2007 - 2013
    Us
    Aligned global product quality clinics on driving key quality metrics and best practice sharing. Delegated Global Passport Process for New Product Development. Established and enhanced global warranty application.
    View
  • Otis Elevator / United Technologies
    Senior Quality Manager
    Otis Elevator / United Technologies 2000 - 2007
    Us
    View
  • Otis Elevator / United Technologies
    Strategic Product Manager, Callback Reduction Center
    Otis Elevator / United Technologies 1997 - 2000
    Us
    View
  • Otis Elevator / United Technologies
    Modernization, Sales & Service Manager
    Otis Elevator / United Technologies 1996 - 1997
    Us
    View
  • Aecom
    Engineering Project Manager, Mass Transit
    Aecom 1989 - 1996
    Dallas, Texas, Us
    View

Douglas Taylor Education Details

  • Duke University - The Fuqua School Of Business
    Duke University - The Fuqua School Of Business
    General Management
  • Columbia University
    Columbia University
    Civil Engineering
  • St. Lawrence University
    St. Lawrence University
    Mathematics And Economics

Frequently Asked Questions about Douglas Taylor

What company does Douglas Taylor work for?

Douglas Taylor works for Action Elevator Company

What is Douglas Taylor's role at the current company?

Douglas Taylor's current role is Process Improvement and Acquisition Integration Lead.

What schools did Douglas Taylor attend?

Douglas Taylor attended Duke University - The Fuqua School Of Business, Columbia University, St. Lawrence University.

Who are Douglas Taylor's colleagues?

Douglas Taylor's colleagues are Chase Pendleton, Shawn Brumley, Paige Hunsaker, Ronald Ditzler, Richard Sousa, Jason Rathell, Christopher Smith.

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