Build and harden virtual machines in a VMware environment to customer spec with complex storage and networking requirementsConfigure, secure, and deploy Cisco switches with careful documentation of switch design, location, connections, and credentialsDesign and execute network overhaul of large (~400 device) security camera system to alleviate system growing pains using parallel networks to minimize impact to end-usersManage, customize, and deploy thin clients using ThinManager with connections to RDP servers and camera streamsOperate in cleanspace repairing OITs (Operator Input Terminals), diagnosing label printers, and deploying net-new hardware while carefully following all gowning and cleanspace requirementsSpec replacement parts for OITs with extreme physical constraints and connectivity requirementsManage and triage tickets in ServiceNow to ensure users receive updates and assistance quicklyEffectively communicate over Teams chat, email, and ticket updates to set expectations on when and how a failed device or service will be restoredPerform advanced device diagnostics with Cisco switch SPAN ports and Wireshark packet capturesEnhance network visibility by capturing SNMP (Simple Network Management Protocol) data within Lansweeper and reporting on network changesProcess application CSV exports with Excel Power Query to react to new data and keep reports up-to-dateMaintain and update floor plans with OT infrastructure to expedite repairs

AI-driven analytics and databasing solutions for live environmentsUse ‘Big O notation’ to describe app scalability and create roadmaps for code improvementPhysics-based AI training in a 3D space leveraging Unity, C# and the AI training toolkit ML-AgentsVisualize AI training data and progress using TensorFlow for monitoring trends and resource utilizationStrong focus on documentation, communication, and setting expectations

Oversee the maintenance, transport, and care of a Pikes Peak Hillclimb race car - a Nissan GT-RWork directly with driver and race car owner on project updates and planned changesKeep all technical gear including laptops, GoPros, and ECUs in good working order with regular inspections and firmware updatesMaintain careful backups of event logs, ECU images, vehicle telemetry data, and video by leveraging both local and cloud backup solutionsCoordinate complex logistics challenges using Google collaboration tools to keep critical information at the fingertips of all team membersMaintain the highest standards of safety in an inherently unsafe environment by keeping a clear head and an open dialogue

Maintain multiple Salesforce orgs in a managed services environmentCreate and deactivate Salesforce users as part of on-boardings and off-boardingsOperate in the field as the primary on-site technician for deployments, outages, and security incidents to keep customers’ business operations running smoothly around the clockCollaborate with municipalities to manage metropolitan-area networks, private fiber connections, and hyperconverged infrastructureWork closely with law enforcement departments to maintain operations security, audit logging, and device accountability trailsBuild and automate network compliance scans with Sophos and Network Detective to build reports and resolution plans to improve customers’ security postureDesign change roadmaps, cut-over plans, and life cycle reports to keep applications and infrastructure up to datePrimary focus is fixing the concern right the first time and coming up with solutions that I'm proud to have my name on

Manage several teams of technicians through large device deployments across multiple buildings and cities in critical healthcare settings using Slack for team communications and AirTable to track progress and complete each phase of the deployment on timeImprove deployment processes using links to multiple databases and automated reporting to gain a better understanding of apps and specialty hardware in use at upcoming deployment sitesMaintain a strong focus on customer experience and up-time enabling medical staff to provide the highest quality care throughout transitionSuccessfully lead Inventory Audit team through overhaul of record keeping processes to deliver current and accurate data to EMR software administratorsSuccessfully lead Printer Logical Mapping team to define workstation/printer relationships to strengthen HIPAA compliance when printing medical documents