Douglas Harrett Email & Phone Number

Crosskeys, United Kingdom

• Management of exams at one of the largest colleges in Wales. The college provides courses for both academic and vocational qualifications.• Responsibility for the administrative tasks pertaining to the exams process together with the organisation and running of the exams.• Daily use of Microsoft Office products including Word, Excel and Outlook. Ability to use in house systems and explore other technologies to enhance working practices.• Strict guidelines and deadlines are followed showing my ability to work under pressure.• Deal with confidential and sensitive issues and enquiries with integrity, discretion and impartiality.• Provide professional, knowledgeable and accurate responses to queries. • Disseminate information received from external bodies to staff of all levels and students, ensuring GDPR is followed at all times.• Maintain effective and efficient information storage and retrieval systems by recording entries and results on the Management Information System and use it for electronic interchange of data.• Analyse, interpret, check and validate data to prepare reports using the MIS system.• Liaise with the Examinations Co-ordinator to prepare statistical returns for DFES and Welsh Government.• Contribute to meetings and represent the Examinations Co-ordinator when necessary.• Maintain accurate audit trails, electronic and paper based for all work completed regarding entries, registrations and claims.• In depth working knowledge of all administrative procedures relating to the different exam boards e.g. WJEC, AQA, OCR, Edexcel and City & Guilds.• Responsible for the training and management of invigilators.• Provide information to the finance office for the invoicing of examination fees and authorise invoices received from awarding bodies.• Support and supervise students, ensuring exam regulations are followed and behaviour is appropriate.• Train junior members of staff on all policies and procedures.

Cardiff, United Kingdom

• Managerial experience as acting manager of a store in time of changeover. Ensuring all administrative work was completed on time and to a high standard, making and using notes from meetings to cascade important information to staff members.• Responsibility as team leader for ensuring transparency in administration of staff rotas; accuracy in ordering and checking deliveries, adhering to health and safety requirements and a range of clerical duties associated with accuracy in record keeping. Ensuring high levels of customer service and satisfaction. • Responding to high level of customer enquiries on a daily basis. On busy trading days we may have had over 1000 customers requiring different information so the ability to priortise and multi-task was essential.• Communicating effectively with a wide range of clients and people at all levels, including those whose first language was not English or who had difficulty understanding technical information.• Working to targets on a daily and monthly basis and adapt to rapid changes in a fast moving environment. Salesperson of the month on several occasions. • Accurate use of customer management information system to record and check data quickly and efficiently. When responsible for audit in store achieved the highest score for the west of the UK. • Sale of mobile technology products involving data entry for credit checks in compliance with DPA. • Responsibility for other routine procedures such as health and safety checks and cashing up. Keeping accurate accounts was important. High level of numeracy.

Bachelor Of Science (Honours), Open, First Class Honours

Hnd, Medical Molecular Biology, Pass