Hello! I am an experienced Outlet Supervisor with a passion for optimizing operations, leading dynamic teams, and driving financial success in the hospitality and retail industries. Over the past 5+ years, I've honed my expertise in budgeting, menu costing, procurement, and quality control to deliver exceptional customer experiences and improve outlet profitability.🚀 Key Strengths:● Operational Efficiency: Skilled in streamlining day-to-day operations while ensuring compliance with safety and quality standards. My attention to detail ensures smooth workflows and improved customer satisfaction.● Financial Management: Adept at preparing and managing budgets, analyzing financial data, and implementing strategic menu pricing to enhance profitability.● Leadership and Team Development: With experience leading teams in high-pressure environments, I prioritize training and development to boost staff productivity and foster a positive workplace culture.● Data-Driven Decision Making: Proficient in Microsoft Office and SQL software, I use data to analyze operational performance and make informed decisions that contribute to the growth of the business.🌟 Career Aspirations:I aim to continue advancing in the hospitality and retail sectors, taking on roles that allow me to influence business outcomes through operational excellence and financial stewardship. My goal is to collaborate with forward-thinking organizations where I can apply my experience and leadership to drive continuous improvement, team success, and customer satisfaction.🤝 Why Collaborate with Me:● I thrive in fast-paced environments, constantly seeking new ways to optimize operations and improve customer service.● My ability to lead teams, resolve issues swiftly, and make data-informed decisions has consistently contributed to the success of past outlets.● I am deeply committed to fostering positive workplace cultures that empower employees to perform at their best, while aligning operations with the company's financial goals.Let’s connect and explore how my skills, dedication, and passion for operational excellence can contribute to the success of your next venture!#OutletManagement #TeamLeadership #OperationalExcellence #FinancialManagement #CustomerSatisfaction
Solid Essence Sdn Bhd
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Outlet SupervisorSolid Essence Sdn Bhd Jul 2024 - Present• Budgeting: Responsible for preparing and managing the outlet budget, ensuring all financial targets are met, and analyzing variances to implement corrective actions as necessary.• Procurement: Oversee the procurement process, including sourcing suppliers, negotiating contracts, and ensuring timely delivery of quality products to maintain efficient outlet operations.• Costing Menu: Conduct thorough menu costing to determine food and beverage pricing, ensuring profitability while remaining competitive in the market, and adjusting as needed based on market trends.• Team Management: Lead and supervise outlet staff, including training and development, performance evaluations, and fostering a positive work environment to enhance team productivity and service quality.• Operational Efficiency: Monitor daily operations to ensure compliance with company policies and procedures, maintaining high standards of customer service, cleanliness, and safety within the outlet.
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Qc InspectorLongi Kuching Sdn Bhd May 2023 - Jul 2024• Quality Inspections: Performed comprehensive inspections of materials and products using statistical process control (SPC) and visual assessment techniques to identify defects, ensuring compliance with ISO standards and product quality.• Collaboration and Training: Worked closely with production teams to resolve quality issues through Six Sigma methodologies and root cause analysis, while also providing training on quality control procedures and ISO requirements.
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Sales AssistantFamilia Dec 2022 - Nov 2023• Customer Engagement: Actively assisted customers by providing product information, answering inquiries, and ensuring a positive shopping experience through exceptional service and personalized attention.• Inventory Management: Supported inventory control by restocking shelves, organizing merchandise displays, and conducting regular stock checks to maintain optimal product availability and presentation. -
Kitchen HelperEighteen Degree Coffee Jan 2023 - Apr 2023• Food Preparation: Assisted in the preparation of ingredients and food items, ensuring all items are prepped according to quality and safety standards, while maintaining a clean and organized kitchen workspace.• Support Kitchen Operations: Collaborated with kitchen staff to ensure smooth daily operations by cleaning kitchen equipment, washing dishes, and restocking supplies, contributing to a productive and efficient work environment.
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Intern (Admin And Account Department)Konsortium Bumi Consultants & Services Sdn. Bhd. Aug 2021 - Dec 2021• Administrative Support: Assisted in daily administrative tasks, including filing documents, managing correspondence, and organizing schedules, to ensure the efficient operation of the admin department.• Accounting Assistance: Supported the accounting team with data entry, invoice processing, and financial record maintenance, contributing to accurate financial reporting and compliance with company procedures. -
WaiterPanview Hotel Kuching & Cove55 Resort Aug 2018 - Aug 2019• Customer Service: Provided exceptional service to guests by taking food and beverage orders, delivering orders promptly, and addressing customer inquiries and requests to ensure a pleasant dining experience.• Table Management: Maintained cleanliness and organization of dining areas, including setting and clearing tables, restocking supplies, and assisting with the preparation of dining spaces for upcoming events or services.
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Cake DecoratorMa Baker Nov 2017 - Aug 2018• Cake Decoration: Designed and decorated a variety of cakes using icing, fondant, and other decorative techniques, ensuring that each cake meets customer specifications and maintains high aesthetic standards.• Quality Control: Maintained quality and presentation standards by conducting regular inspections of decorated cakes, ensuring all products are visually appealing and meet health and safety regulations before delivery
Douglas Jo Education Details
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International College Of Advanced Technology Sarawak (Icats), SarawakBusiness Administration -
Sekolah Menengah Kebangsaan Belaga, SarawakSijil Pelajaran Malaysia (Spm)
Frequently Asked Questions about Douglas Jo
What company does Douglas Jo work for?
Douglas Jo works for Solid Essence Sdn Bhd
What is Douglas Jo's role at the current company?
Douglas Jo's current role is Outlet Supervisor at Solid Essence Sdn Bhd.
What schools did Douglas Jo attend?
Douglas Jo attended International College Of Advanced Technology Sarawak (Icats), Sarawak, Sekolah Menengah Kebangsaan Belaga, Sarawak.
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Douglas Jo
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