Managing the transition to new phone and call recording systems, ensuring seamless integration and improved communication efficiency.Spearheaded the adoption of new booking/scheduling software, enhancing operational planning and customer service.Acted as the primary liaison between the IT department and office staff, resolving technical issues promptly and coordinating advanced troubleshooting efforts when necessary.Developed and maintained client templates and service polygons… Show more Managing the transition to new phone and call recording systems, ensuring seamless integration and improved communication efficiency.Spearheaded the adoption of new booking/scheduling software, enhancing operational planning and customer service.Acted as the primary liaison between the IT department and office staff, resolving technical issues promptly and coordinating advanced troubleshooting efforts when necessary.Developed and maintained client templates and service polygons within Trapeze software, optimizing route planning and ensuring compliance with service area boundaries.Produced detailed reports using Trapeze data for Suffolk County regulatory requirements and senior management, facilitating informed decision-making.Collaborated closely with the Assistant Director of Transit Operations/ADA Division Director on critical operational tasks and research initiatives aimed at enhancing service delivery.Conducted training sessions for office staff on new software functionalities and updates, ensuring proficient use and maximizing productivity.Participated actively in weekly Transit Operations and IT team meetings, providing project updates, addressing concerns, and contributing to strategic discussions. Show less

Managed revenue processing for Transit and ADA divisions, ensuring accurate tracking and reconciliation of financial transactions.Maintained a meticulous log of revenue bags, including serial numbers and pickup schedules, to facilitate secure and efficient financial operations.Completed End of Month paperwork with precision, ensuring compliance with financial reporting standards.Managed inventory and maintenance of equipment, including bill counters and coin sorters, to ensure… Show more Managed revenue processing for Transit and ADA divisions, ensuring accurate tracking and reconciliation of financial transactions.Maintained a meticulous log of revenue bags, including serial numbers and pickup schedules, to facilitate secure and efficient financial operations.Completed End of Month paperwork with precision, ensuring compliance with financial reporting standards.Managed inventory and maintenance of equipment, including bill counters and coin sorters, to ensure operational readiness and accuracy. Show less

Provided personalized assistance to clients booking bus services, delivering accurate information on scheduling, service details, and contact information.

Led a team of Print Marketing Associates, ensuring timely and high-quality production of print orders.Advised customers on product options and supported them in making informed decisions to meet their specific needs.

Produced various print orders with attention to detail and efficiency, while assisting customers at self-serve stations and during shipping.