Douglas Kerr

Douglas Kerr Email and Phone Number

Customer Service Representative at CSA Transportation @ CSA Transportation
toronto, ontario, canada
Douglas Kerr's Location
Toronto, Ontario, Canada, Canada
Douglas Kerr's Contact Details

Douglas Kerr personal email

n/a
About Douglas Kerr

Douglas Kerr is a Customer Service Representative at CSA Transportation at CSA Transportation. He possess expertise in testing, unix, itil, incident management, software documentation and 1 more skills.

Douglas Kerr's Current Company Details
CSA Transportation

Csa Transportation

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Customer Service Representative at CSA Transportation
toronto, ontario, canada
Website:
csatransportation.com
Employees:
107
Douglas Kerr Work Experience Details
  • Csa Transportation
    Customer Service Representative
    Csa Transportation Sep 2018 - Present
    Toronto, Canada Area
    - Answer phones to respond to orders.- Respond to general customer inquiries and invoice questions.- Investigate customer complaints regarding services and policies.- Take customer orders for services and update accounts.- Handling questions and concerns with proficiency and professionalism.
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  • Ibm
    Major Incident Owner
    Ibm Mar 2011 - Sep 2016
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  • Symcor
    Configuration Management Specialist
    Symcor Sep 2007 - Oct 2008
    - Assist in the creation of software configuration management processes for the promo-tion and control of release packages.- Record and report on the configuration baselines.- Set processes and approval stages for software promotion.- Promote Changeman packages to Quality Assurance environments.- Monitor and maintain the constant flow of prioritized change requests.- Create detailed reports of promotes and batch jobs that follow a structured ITIL process.- Execute batch jobs for multiple mainframe testing environments.- Create JCL jobs for the backing up and maintenance of the QA environments.- Create macros to speed up the promotion process.- Transfer files between test environments as requested by development.- Helped to develop a ITIL inspired process including the first draft of a Operation Level Agreement.- Execute commands within the CPCS environments.- Create, edit, open and close requests using JIRA.
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  • A And P Canada
    Computer Operator
    A And P Canada Nov 2006 - Aug 2007
    - Create documentation of the processes.- Monitor and maintain the constant flow of store orders and invoices to ensure timely processing through SAP and mainframe environments.- Execute SAP functions for the processing of grocery store orders and invoices.- Add/Edit/Change route schedules using SAP and Mainframe.- Add/Edit/Change store invoices using SAP and Mainframe.- Add/Edit/Change store orders using SAP and Mainframe.- Perform problem resolution for the end users.- Daily resolution of incidents affecting production services.- Identification, Classification and Escalation of Incidents, Critical Incidents, Services Requests.- Run batch jobs using JCL and control libraries.- Monitor and control file transmissions to and from 3rd party vendors.- Print reports for end users as required.
  • Telus Mobility
    Change Management Analyst
    Telus Mobility Mar 2006 - Sep 2006
    -Support all aspects of the Change Management policy and procedures.-Partner with various support groups, development teams, vendors and internal clients to manage changes to systems and processes.-Utilize Clear Case/Clear Quest Toolsets to validate and promote changes throughout the environments.-Analyze all changes with respect to impacts to various applications, databases and other integrated components within the environments.-Execute daily and weekly Change Management reports for distribution to IT and Busi-ness Groups.-Assist with conducting configuration reviews with the weekly review board.
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  • Cgi
    Quality Assurance Technical Analyst
    Cgi May 2002 - Nov 2005
    -Design, execute and prep medium to large test projects for Bell Mobility’s new UNIX based billing system (CSM) Amdocs Ensemble NM1 server based software.-Plan and work on assignments of small/medium scope.-Perform UAT and system testing for outstanding system defects for (CSM) Amdocs En-semble.-Design and execute web testing projects for Bell Express Vu Dealer activation. -Execute test procedures for Bell Mobility’s new Wireless Activation Centre and Point of Sale software.-Effectively use Mercury Test Director (7.6 and 8.0) for creating and tracking test cases.-Perform audits against consumer needs and practices to test case regression and system testing.-Work and co-ordinate with other testers and programmers to resolve software/hardware problems.-Validate reports and invoices for test cases.-Create support models using CMM (Capability Maturity Model Overview) for existing processes and procedures.-Set meetings with technical and non-technical staff to resolve document issues.-Use ‘best practices’ for improving processes.
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  • Cgi
    Release Management Technical Analyst
    Cgi Feb 1999 - Apr 2002
    -Update the Change Management databases with new or changed information.-Created a baseline benchmark for future comparison. -Create, analyze and report metrics. -Implement process improvements. -Responsible for the promotion of all information systems initiatives to the production environment. This includes ensuring the appropriate Quality Control and Change Control process has been satisfied.-Execute the schedule provided by the Quality Assurance Release coordinator.-Audit test practices with Quality Assurance for continual improvement.-Monitor test application performance and take appropriate and timely action to resolve any technical problems.-Use File Aid to create, edit and delete files.-Debug COBOL problems.-Assist Application Support in production problems. -Adhere to strict deadlines by multitasking, being proactive and continually identifying process improvements.-Provide on-call/on-site support when required.-Provide project status reports.-Maintain a good working knowledge of corporate databases and systems functionality to address technical inquires and assist other personal in their activities.-Responsible for the promotion of VAGen source deliverables to the designated Production Configuration map(s) within Visual Age Generator environment.-Responsible for the promotion of VAGen MVS executables into the MVS production environment via Changeman.-Supporting CCC Harvest application for Bell Mobility.
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  • Bell Mobility
    Systems Controller
    Bell Mobility Jan 1994 - Jan 1999
    -Maintain the Service Level Agreement-Maintain full control and monitoring of the MVS operating system.-Maintain control of the UNIX operating systems. (HP 9000/170)-Monitor and identify problems related to the UNIX CDR Server and polling process.-Manipulate nightly production through ESP and SDSF.-Identify and document all exceptions that occur during the shift via shift log, Impact trouble and hardware logs.-Submission, execution and verification off all scheduled jobs as per documented proce-dures, investigating and resolving all batch jobs that abnormally abend.-Perform problem resolution for the Help Desk and end users.-Ensure printed output impacted by a printer interruption is completed prior to being sent out.-Co-ordinate maintenance of peripheral equipment with IBM support and Senior Opera-tors to ensure the adherence to negotiate service levels.-Responsible for the efficient operation of 2 IBM 3900 continuous form laser printers and 2 IBM 3827 laser printers.-Process input data received from external sources including Mobility Canada members, consulting services, and CIBER data.-Ensure the PC based logs are updated on a daily basis.-Answer Help Desk calls after hours.-Provide training and leadership to two Junior Operators
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Douglas Kerr Skills

Testing Unix Itil Incident Management Software Documentation Vendor Management

Douglas Kerr Education Details

Frequently Asked Questions about Douglas Kerr

What company does Douglas Kerr work for?

Douglas Kerr works for Csa Transportation

What is Douglas Kerr's role at the current company?

Douglas Kerr's current role is Customer Service Representative at CSA Transportation.

What is Douglas Kerr's email address?

Douglas Kerr's email address is dk****@****ers.com

What schools did Douglas Kerr attend?

Douglas Kerr attended Humber College.

What skills is Douglas Kerr known for?

Douglas Kerr has skills like Testing, Unix, Itil, Incident Management, Software Documentation, Vendor Management.

Who are Douglas Kerr's colleagues?

Douglas Kerr's colleagues are Badal Buggra, Drew Neal, Shamar Carmona, Doan Tran, Nicolas Drolet, Matt Huber, Pat Zhu.

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