Resolving technical and non-technical issues is a strength I developed supporting mission critical customers with Digital Equipment Corporation (DEC), Compaq, and Hewlett-Packard for many years. When a client called for help, the problem or issue was now "ours"​, not just "theirs". Customers loved our services and were always appreciative of us going the extra step to help make their job and day better. Ensuring the solution is satisfactory and anticipating ripple effects of any potential action are some of the things to evaluate whenever an issue is addressed or any time a change is made to an environment. Looking at issues this way tells clients you really do care about them and their problem by adding a personal touch; you are looking out for their interests too, not only yours. Nobody likes to step on hidden landmines.Using my technical and communication skills to solve problems, develop procedures, document changes, and increase the efficiency of the business environment is a motivator for me. I address issues promptly as they usually get worse if you postpone doing something. If a document is missing or could be made better then I create one or offer to help improve what is there. This is helpful to all who use it and, in many cases, sorely needed. These types of activities encourage employees to be more effective, improves their self confidence, decreases stress, and increases customer satisfaction. Happy and motivated employees are a major factor to happy customers. Happy customers buy more product and services thus making the business more profitable. Customers provide the source of my paycheck; without customers, I don't have a paycheck. Now THAT is motivation.Take the initiative, talk to people, communicate, and ask questions. Most people are not ogres and appreciate keeping them informed. After 2 or 3 email exchanges pick up the phone and talk to someone. If they have that many unanswered questions there will probably be more and it is much easier and efficient to get them all answered with a phone call. That saves everyone time, effort, and frustration. I have had many contacts thank me for calling rather than using email; or maybe I am just showing my age ;-)Lastly, two of the best quotes I have heard and try to live by are attributed to Harry S. Truman and Dan Stanford respectively:1. It's amazing what you can accomplish when you don't care who gets the credit.2. Experience is what you get when you don't get what you want.Specialties: Data Center Management, OpenVMS, Brocade SAN (BCFP 8Gb certified), EVA disk array