I packaged all the companies software for multiple platforms (Windows 2000, XP, Vista, and 7) This included creating and maintaining a base packaging image, cataloging software, documenting software instillations, packaging the software, importing and maintaining it in the Wise database, and testing the instillation of the software VIA Altiris. I was also responsible for maintaining the companies Altiris installation.

I provided all technical on-site and telephone support, problem resolution and consultation to the Plan’s end user community and external providers. I recorded all calls, as well as steps taken to resolve problems or escalate problems to the appropriate personnel for further action when necessary. I conducted studies to analyze trends and assists with the implementation/use of client/server technology to increase company productivity. I participated in the support of the Plan’s local area networks, mid-range systems and mainframe applications.