Douglas Ladd Email & Phone Number

Somersworth, NH, US

Portsmouth, New Hampshire, United States

United States

Manchester, NH

During my 15 plus year tenure I have been responsible for all the administration andmanagement functions concerning audience development, distribution and facilitiesmanagement. As part of the senior management staff of a small company I have had towear multiple hats!I am responsible for overseeing the upkeep, repair and improvement of all office,production.

Greater Boston Area

Responsible for the administration and management of all distribution functions for the Northeast Massachusetts and Southern New Hampshire district. Responsible for the management of the distribution operation to all vending kiosks located at Logan International Airport. This required the close liaison with airport security for compliance with Federal.

• Responsible for administration and management of all phases of retention, collection and distribution efforts of 8 district managers and 108 independently contracted delivery agents.
• Tasked with troubleshooting and problem resolution, retention and growth of customer base as well as cost control and budgeting in the company’s historically lowest performing market.
• Planned, instituted and oversaw 25% increase in vending machine and dealer sales locations. Reorganized and improved distribution process resulting in over an 80% INCREASE in single copy sales.
• Instituted a service improvement program which resulted in a drastic improvement in the overall service rating for the division; the result, of which, reduced the combined complaint ratio from 4.25 down to 1.79.
• Took action to stream-line the product distribution operation; reorganized truck routes, consolidated distributor product pickup locations and instituted formal pickup schedules. This effort reduced the need for one.
• Improved home delivery penetration and market share from a long-standing state of decline to a position of continued and sustainable growth. Improved combined (home delivery & single copy sales) readership to an.

New Port Richey, FL

Learned and perfected my craft: Responsible for the administration and management functions pertaining to delivery and sales operations within West Pasco County district overseeing the daily delivery operations of 15 distributors. Resolved customer service problems, administered billing and retention procedures for a customer base of over 4500..

Various Commands Ashore And Afloat

Various Unit and Personal Medals and CommendationsHonorably Discharged