Douglas Lancaster

Douglas Lancaster Email and Phone Number

Experienced in Medical Claims, Data Entry, Retail Management, Customer Service Excellence, and Podcast Hosting | Skilled in Problem-Solving, Interpersonal Communication, and continued learning.
Douglas Lancaster's Location
Anderson, Indiana, United States, United States
About Douglas Lancaster

I possess strong customer service skills, including active listening, problem-solving, and clear communication, ensuring high satisfaction and lasting relationships. My expertise in data entry (13k kph), typing (65 wpm) and meticulous attention to detail ensures accurate and efficient processing of information. Additionally, my innovative content creation and strategic audience outreach have significantly boosted engagement. My dedication to understanding and addressing needs consistently results in positive and productive interactions.

Douglas Lancaster's Current Company Details

Experienced in Medical Claims, Data Entry, Retail Management, Customer Service Excellence, and Podcast Hosting | Skilled in Problem-Solving, Interpersonal Communication, and continued learning.
Douglas Lancaster Work Experience Details
  • On-Air With Douglas Podcast
    Podcast Host
    On-Air With Douglas Podcast Dec 2011 - May 2015
    Los Angeles Metropolitan Area
    - Engaged over 3 million listeners through effective social media promotion techniques- Conducted compelling celebrity interviews focused on empowerment and topical discussions- Developed innovative show concepts and managed schedules for seamless listener experiences- Utilized advanced digital marketing strategies to increase audience reach and engagement- Built and maintained a large, loyal listener base through impactful content creation and audience engagement
  • American Health Network
    Patient Care Representative
    American Health Network Sep 2009 - Jan 2010
    Muncie, Indiana, United States
    - Conducted comprehensive eye testing and managed pre-consultation preparations- Oversaw medical documentation and coordinated with insurance companies- Addressed patient inquiries and concerns promptly- Proficient in running standard eye tests across various shifts
  • Phillips Electronics
    Call Center Specialist
    Phillips Electronics Sep 2008 - Jul 2009
    Daleville, Indiana, United States
    - Provided comprehensive troubleshooting and technical support for electronic equipment- Proficient in resolving technical issues and delivering exceptional customer service- Strong problem-solving skills and technical expertise- Committed to staying current with the latest technology trends
    View
  • Melrose Mac
    Purchasing Manager
    Melrose Mac Jan 2005 - Jul 2007
    Los Angeles Metropolitan Area
    - Managed procurement, inventory, and customer relations for retail technology products- Worked with Hollywood elite including producers, directors, artists, and actors- Negotiated contracts with suppliers and monitored inventory levels- Provided technical support and recommendations to enhance customer satisfaction
  • Gamestop
    Store Manager
    Gamestop Jan 2002 - Jan 2005
    Los Angeles Metropolitan Area
    - Led a team of twelve to drive sales and maintain top store rankings- Managed store operations including inventory, merchandising, and customer relations- Conducted staff training, performance evaluations, and ensured alignment with company policies- Built customer loyalty and consistently met sales goals- Started in Houston, Texas, and transferred to Hollywood, California to open their first store
  • Best Buy Media
    Media Department Manager
    Best Buy Media Mar 2001 - Jan 2002
    Houston, Texas, United States
    - Utilized leadership skills to inspire exceptional customer experiences- Supervised a team of twenty-five, fostering salesmanship and excellence in service- Oversaw media department operations, including inventory management and sales tracking- Developed and executed promotional campaigns to drive sales and enhance engagement- Provided training and mentorship to enhance team performance
  • St. Johns Medical Supplies
    Durable Medical Equipment Customer Service
    St. Johns Medical Supplies Jul 1999 - Mar 2001
    Anderson, Indiana, United States
    - Processed patient sales and orders for medical equipment like wheelchairs and lift chairs- Collected and reviewed medical documentation for prior authorizations- Created and maintained certificates of medical necessity (CMNs) using DME billing software- Ensured compliance with Medicare, Medicaid, and insurance regulations- Communicated effectively with clinicians and office staff to clarify information
  • Pride International
    Hr Administrative Assistant
    Pride International Mar 1998 - Mar 2001
    Houston, Texas, United States
    - Supported HR functions including recruitment, benefits administration, and employee relations- Coordinated new hire onboarding and orientation processes- Managed employee records and assisted with benefits enrollment- Facilitated interdepartmental communication for policy compliance and operational efficiency
  • Coresource
    Medical Claims Analyst
    Coresource Aug 1996 - Mar 1997
    Anderson, Indiana, United States
    - Specialized in analyzing and processing medical and dental claims with precision- Managed customer inquiries and resolved claims-related issues efficiently- Developed and conducted training programs in medical terminology and claims procedures- Collaborated with insurance providers to streamline claims processes
  • Kroger Supermarkets
    Assistant Office Manager
    Kroger Supermarkets Aug 1993 - Apr 1996
    Anderson, Indiana, United States
    - Advanced from cashier to office coordinator, overseeing financial transactions, customer service, and staff management- Managed cash handling, payroll, and bookkeeping with accuracy and compliance- Supervised office staff, providing training and support for optimal operational efficiency- Addressed customer inquiries and resolved issues with proactive communication

Douglas Lancaster Education Details

  • Vincennes University
    Vincennes University
    Special Education Program
  • Highland High School
    Highland High School
    Diploma

Frequently Asked Questions about Douglas Lancaster

What is Douglas Lancaster's role at the current company?

Douglas Lancaster's current role is Experienced in Medical Claims, Data Entry, Retail Management, Customer Service Excellence, and Podcast Hosting | Skilled in Problem-Solving, Interpersonal Communication, and continued learning..

What schools did Douglas Lancaster attend?

Douglas Lancaster attended Vincennes University, Highland High School.

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