* Instrumental in Providing Project Management support in ordering and deploying Bulk Activations. * Successful in assisting with meeting company’s mobility goals through the partnership of AT&T Business Mid-Markets group.* Responsible for processing mobility order’s for midsize to large Clients. * Assisted in the day to day maintenance of our top 50 customers accounts which include, rate plan, feature changes and researched billing issues. * Instrumental in resolving many clients disputes in a timely manner.

*Primarily on customers premises, generates existing and/or new sales for delivery of solutions that meet a wide variety of customer needs for AT&T products/ services /systems/ solutions. With the assistance of support resources, identifies sales opportunities solutions for customers.*Meet or exceed sales goals for personal activations, gross profit and attachment rates.*Research and analyze existing business accounts for additional sales and revenue opportunities and account discounts and renewal eligibility.*Report on performance regarding goal setting for weekly and month-to-date Gross Profit per opportunity, Subsidies, Attachment Revenue, and Activations.*Professional approach and demeanor to be able to communicate and interact with customers at all levels including upper management.*Focusing and guiding others in accomplishing work objectives by setting performance goals, providing regular coaching and feedback, creating a learning environment, driving for results, tracking and evaluating performance, and creating relevant performance development plans with others

* Generated existing and/or new sales to customers for delivery of AT&T products/services/systems and solutions to solve customer strategic business priorities. * Help Identify sales opportunities solutions for customers and build and maintain a network of colleagues and customers to share information and obtain prospects. * Demonstrate working knowledge of the organizations entire product and service line. Partner with clients to understand business needs, issues, strategies and priorities in order to deliver value-added business solutions. * Successful in developing strategic initiatives to grow and retain the revenue stream of assigned complex accounts while ensuring customer satisfaction. * Advising customers on the suitability of products based on technical needs. Preparing proposals, presentation or bids, including developing pricing. * Developed Strategic plans related to the customer and the proposed solutions/sales; researching and developing customer solutions with AT&T external partners including design and engineering.* Researched customer business and industry to identify new sales opportunities.

* Negotiated and implemented contracts to my client base for Mobility and Wireline products. * Responsible for meeting quota, managing a portfolio of named business accounts totaling to 6.2 Million in Revenue and acquiring new business accounts in a geographic territory.* Responsible for uncovering wireless Voice, Data, AMA & Wire line Opportunities by prospecting, cold calling & face to face customer appointments.*Responsible for 1st Line contract negotiations with C Level Executives and creating custom proposals. * Responsible for overall Revenue growth within accounts for both Corporate Responsibility & Individual Responsibility. * Provide value added services and superior account management* Responsible for Customer Retention by building long lasting solid relationships with key contacts.* Partner with Mobile Applications Consultants on AMA Opportunities* Partner with Technical Sales Consultant on Wire line Opportunities

* Key customer contact owning responsibility for the entire customer experience in area such as; provisioning, billing, maintenance and customer education. * Main role and responsibilities were Acted as a customer point of contact for Management of service issues. * Collaborated with sales, network, operations, and affiliates to develop customer specific action plans to address service issues and or billing escalations. * Develop service agreements and provide reports/tools to measure performance-based on those agreements. * Interacted with customers prior to and or after sale to develop and maintain positive customer relations. * Use online tools to extract, analyze and customize data for stewardship reports that include provisioning, maintenance and billing items.