Douglas Lawson is a Director of Customer Support at Ensora Health. He possess expertise in teaching, tutoring, curriculum development, microsoft excel, research and 25 more skills. Colleagues describe him as "It is nearly impossible to put into words just what a vital part Doug has played in nearly every aspect of process improvement, customer experience, and technology growth within Macmillan Learning. In my eight years with ML, I cannot think of a single colleague who has had as large of an impact for my customers (and myself) as Doug Lawson. I was privileged enough to work with Doug in several capacities - from working groups, customer support experiences, and our time spent in the Lean 6 Sigma training program. There was never a doubt that if a project was in Doug's hands that it would not only be done to the highest standards, but it would generally be done to standards that were beyond what could have been expected. Outside of his excellent work quality, Doug has also proven to be a phenomenal colleague who gracefully taught solutions while fixing problems (as only a former classroom teacher could), who was unflinchingly helpful in the most high pressure situations, and someone who everyone could depend on without fail. Truly, there is not enough that can be said about who he is as a person, a contributor, and a member of a team. It is no exaggeration to say that it has been an absolute honor to work alongside Doug Lawson for the past 5+ years."