Proactively manage the largest store location with company with $84M in volume. • Oversaw the management of staff of (4) assistant managers and (5) heyKey holder 65 sales associates. • Actively engaged in coaching in development for my team (5) assistant Manager (9) key holders (11) supervisor by providing coaching and development with providing best selling practices.

-Responsible for achieve personal and store sales goals, and to develop lasting client relationships. -Provide staff supervision and guidance, complying with all company policies, procedures and directives.-Ensure the highest level of costumer service standards level of costumer service standards are maintained at all times.Sales Generation:-Continue to develop personal sales techniques and assist in development of associates sales techniques to maximize sales.-Elevated levels of sales and service to maximize sales performance-Demonstrate an in-depth knowledge of the merchandise-After closing a sale, monitor all details including: shipping, alterations and special request to ensure customer satisfaction.-Ensure all sales related policies and procedures are maintained-Maintain a keen interest in the fashion industry and market trendsCustomer service:-Support and encourage staff to provide the highest level of customer service-Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books.-Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction.-Assist sales associates with various customer service issuesOperations:-Collaborate with store manager in areas of risk management, physical security, store cash controls and inventory management-Assist in the training of sales staff in all areas os appropriate register usage and maintenance-Understand and properly execute all management register functions-Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/receiving related paperwork Visual Merchandising:-Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times-Assist in the implementation and maintenance off all merchandising/ visual directives-Communicate inventory needs to support the business goalHuman resources:-Ensure image and grooming standards.

Customer relations , shift supervisor , refund’s returns , bank deposits , managed employees , daily operations , open closing , maintaining area of responsibility , coaching and developing employees , and training new employees, Customer service , prep food , greeting , waiter , seating ,