Douglas Mackenzie Email & Phone Number

Sydney, Australia

* Perform troubleshooting on all orders and assist to identify and enhancement tools management processes.* Ensure compliance to all company and business policies and administer all orders to ensure appropriate flow.* Manage communications between stakeholders.* Monitor performance and evaluate all records and provide all required updates and notifications.Verify all records and prepare reports on an everyday basis and manage all jeopardy\tasks and respond to all inquiries.* Create tools to increase efficiency for day to day tasks saving on average approximately 20 mins per record.* (SME) Created new Workflow and Instructions for Mobile Interference, if incorrect fine of up to 1million per day.* (SME) Escalations – Created new workflow and Instructions for Escalations ensuring a smooth transition to get resolved with focus to customer experience..* Automated daily reports for Closed jobs and weekly report for resolved jobs* Update Confluence with any and all changes to process* Created first script and instructions on running speed test for ALL in progress Long Copper Line cases to see if they are meeting required speeds to be managed efficiently* Continually monitor all process with stakeholders to ensure most efficient and productive system in play.* Created Escalation Tracker version 1 and 2 for team to track jobs.

Olympic Park

• Plan & assign work to 100+ Technicians in VIC and QLD• Managing over 1k simultaneous work orders• Developing and working with strict timelines• Liaising with team members to meet completion schedulesDaily reporting to senior management• Receiving and Making Calls to technicians, field supervisors, upper management, ensuring all teams are working together.• Attending\running working meeting weekly and monthly• Training of new staff

Philippines

• Provided support for staff • Assessed project and resource requirements• Estimated, negotiated and agreed budgets and timescales with clients and managers• Ensured that health and safety regulations are met determining quality control standards• Oversaw production processes• Re-negotiated timescales or schedules as necessary selecting, ordering and purchasing materials• Organized the repair and routine maintenance of production equipment• Liaising with buyers and marketing and sales staff• Supervising the work of junior staff• Organizing and running relevant training sessions

Philippines

I was responsible for coming up with new idea's to help content creators. When sitting down one on one with creators, creating a plan for what should work and what wouldn’t work, editing and thumbnail tips, creation of SEO and how title, description, tags, words in thumbnail and now hashtags all work together. Along with detailed scope(s) of work for development to help Freedom! and Freedom! creators create content. I also played a small part in the creation of the new offices, along with general management of local staff.

Perth, Western Australia, Australia

Services provided include: Video SEO - Including Title, Description and TagsVideo & Thumbnail conceptsBranding - Images, Video and AudioChannel SetupWebsite setup to optimize video SEO