Activity with the objective of managing the entire CONTRACT, conducted by a person responsible for the CONTRACTOR's representation before CAIXA; Responsible for auditing and recording the calculated amounts, remuneration and debts, within the scope of the CONTRACTOR, in addition to preparing and delivering invoices and all documents related to payment for the provision of contracted services within the agreed compliance and deadline; Responsible for investigating, within the scope of the… Show more Activity with the objective of managing the entire CONTRACT, conducted by a person responsible for the CONTRACTOR's representation before CAIXA; Responsible for auditing and recording the calculated amounts, remuneration and debts, within the scope of the CONTRACTOR, in addition to preparing and delivering invoices and all documents related to payment for the provision of contracted services within the agreed compliance and deadline; Responsible for investigating, within the scope of the CONTRACTED PARTY, the violation and fraud of CAIXA data and systems; Ultimately responsible for the total management of the CONTRACT and the results obtained; Responsible for controlling and monitoring the effective payment to contracted employees of salary amounts and labor rights within legal deadlines; Responsible for ensuring the use of CAIXA systems and applications in an impartial, ethical and assertive manner; Management of activities and routines of Operation Caixa Econômica Federal receptive with teams of Coordinators (7), Supervisors (45) and operators (1,000 thousand people, on average); Planning, goals, control, analysis and development of operations management reports; Presentation of operational numbers to the company's Board of Directors weekly, showing opportunities for evolution and management indicators; Direct the team of Coordinators to improve the organizational climate, ensure that goals are achieved and encourage professional improvement; Implement campaigns; Controls and defines operational performance indicators; interface with support areas and customers; Preparation of reports to monitor goals, dimension service; Motivational and quality projects aimed at excellence in service; Development, Training, Leadership; Assistance to management in defining, implementing and monitoring goals. Show less

Coordinate the management of Supervisors of the Caixa Econômica Federal Project, with expertise in the area of Technological Support, Commercial sector and Credit Card; Monitor production activities, define priorities and adopt actions that guarantee compliance with performance indicators; Act as production manager, welcoming, monitoring and disseminating CAIXA guidelines; Guide, coordinate, monitor the team of Supervisors and resolve any issues pertinent to the execution of services, to… Show more Coordinate the management of Supervisors of the Caixa Econômica Federal Project, with expertise in the area of Technological Support, Commercial sector and Credit Card; Monitor production activities, define priorities and adopt actions that guarantee compliance with performance indicators; Act as production manager, welcoming, monitoring and disseminating CAIXA guidelines; Guide, coordinate, monitor the team of Supervisors and resolve any issues pertinent to the execution of services, to correct situations adverse to CAIXA's requests, on a permanent basis and with exclusive dedication and availability; Monitor the frequency, organization of work schedules, breaks and replacements of your team of Supervisors; Monitor the performance of products/systems, reporting to the CAIXA team daily all identified occurrences and other relevant information; Use of CAIXA systems and applications in an impartial, ethical and assertive manner; Management of inbound call center operations activities and routines with teams of supervisors and operators; Planning, goals, control, analysis and development of operations management reports; Implementation of campaigns, control and definition of performance indicators; interface with support areas and customers, service levels, formatting reports to monitor goals, service dimensioning; motivational and quality projects aimed at excellence in service; Development, Training, Leadership, Motivation and Support for Supervisors. Assistance to management in defining, implementing and monitoring goals. Show less

Coordinate all planning, detailing, cost estimation and schedule of the project with Children with Microcephaly with the aim of studying the effects of the Zika Virus over 5 years; Participate in meetings and prepare technical reports for the area; Make purchases linked to the Project, allocate resources necessary for the full functioning of the project; Monitor the status of the Project; Identify and assess risks; Perform financial reporting; Interact with suppliers, aligning deadlines… Show more Coordinate all planning, detailing, cost estimation and schedule of the project with Children with Microcephaly with the aim of studying the effects of the Zika Virus over 5 years; Participate in meetings and prepare technical reports for the area; Make purchases linked to the Project, allocate resources necessary for the full functioning of the project; Monitor the status of the Project; Identify and assess risks; Perform financial reporting; Interact with suppliers, aligning deadlines, negotiating costs and needs. Interact with the Presidency and Medical Directorate of the Institution providing data related to the Project; Interact with Project financiers (international RTI). Show less

Gestão das atividades e rotinas de operações de call center receptivo com equipes de supervisores e operadores; Planejamento, metas, controle, análise e desenvolvimento de relatórios gerenciais das operações; Implementação de campanhas, controle e definição dos indicadores de performance; interface com as áreas de apoio e clientes, níveis de serviço, formatação de relatórios para acompanhamento de metas, dimensionamento de atendimento; projetos motivacionais e de qualidade visando a excelência… Show more Gestão das atividades e rotinas de operações de call center receptivo com equipes de supervisores e operadores; Planejamento, metas, controle, análise e desenvolvimento de relatórios gerenciais das operações; Implementação de campanhas, controle e definição dos indicadores de performance; interface com as áreas de apoio e clientes, níveis de serviço, formatação de relatórios para acompanhamento de metas, dimensionamento de atendimento; projetos motivacionais e de qualidade visando a excelência no atendimento; Desenvolvimento, Capacitação, Liderança, Motivação e Suporte às Supervisões. Assistência à gestão na definição, implantação e acompanhamento das metas. Show less

Realizar capacitação para operadores e supervisores de operação de callcenter, com exposições teóricas e práticas a fim de qualificar os referidos profissionais para atuação no setor de suporte técnico da NET; Ministrar turmas de formação de operadores para ingresso na empresa; Elaborar material de treinamento, assim como de relatórios apresentando os indicadores e dados das atividades realizadas.

Supervise teams of professionals (answering machines); Facilitate the process of retaining customers in the perspective that it remains with the provision of the service (NET SERVIÇOS - TV A CABO, INTERNET E FONE) Contribute to the process of training and qualifying call center operators with a view to greater use of work, optimizing time and expanding possibilities for improvements in operational indicators; Perform administrative activities, such as: processing the employees' time sheet… Show more Supervise teams of professionals (answering machines); Facilitate the process of retaining customers in the perspective that it remains with the provision of the service (NET SERVIÇOS - TV A CABO, INTERNET E FONE) Contribute to the process of training and qualifying call center operators with a view to greater use of work, optimizing time and expanding possibilities for improvements in operational indicators; Perform administrative activities, such as: processing the employees' time sheet, completing spreadsheets to track results, among others. Show less

Supervise teams of professionals (answering machines); I worked in the ANATEL Sector for Oi Móvel, in order to guarantee effective and satisfactory resolutions to our customers within 24 hours. Facilitate the customer retention process in the perspective that it remains with the provision of the service; Contribute to the training and qualification process of the telephone operators with a view to making the most of their work, optimizing time and expanding possibilities for improvements in… Show more Supervise teams of professionals (answering machines); I worked in the ANATEL Sector for Oi Móvel, in order to guarantee effective and satisfactory resolutions to our customers within 24 hours. Facilitate the customer retention process in the perspective that it remains with the provision of the service; Contribute to the training and qualification process of the telephone operators with a view to making the most of their work, optimizing time and expanding possibilities for improvements in operational indicators; Perform administrative activities, such as: processing the employees' time sheet, completing spreadsheets to track results, among others. Show less

Atendimento aos clientes Jurídicos do Hipercard.