Responding and Handling incoming and outgoing correspondence including emails, phone calls and in-person service.Processing sales orders, quotations, invoices and payments.Providing product or service information to customers.Following up with customers to ensure satisfaction and gather feedback.Managing customer databases and maintaining accurate records of interaction.Develop and prepare sales reports, presentations and proposals.Managing calenders, scheduling appointments and coordination meetings for the sales team, general hand workers and management.Providing general administrative support to other departments as required.Performing digital marketing.Preparing digital marketing reports

• Targeting and identifying potential clients in the construction industry, focusing on sectors requiring specialized services such as TSF wall raises and civil engineering projects.• Generating leads through various channels including cold calling, networking, and industry events, leveraging knowledge of construction project cycles and client needs.• Developing and maintaining strong relationships with clients, understanding their construction requirements and providing tailored solutions that emphasize our diverse service offerings.• Providing exceptional customer service and support throughout the sales process, ensuring clients’ construction needs are met with professionalism and expertise.• Addressing client inquiries related to construction projects and resolving issues promptly, fostering trust and long-term partnerships.• Using data and insights to refine sales and marketing strategies, ensuring alignment with industry standards and client expectations.

- Managed to increase the shelf space of Aloha brand by 30% in OK & TM- Increased Sales of Boom range products by more than 20% as per set Trade Kings Group KPI metrics.- Created spreadsheets to interpret and communicate market trends and price comparisons.- Collaborated closely with sales representatives to achieve and surpass sales targets.- Monitored L’Oréal products by applying correct planograms and changing pl labels regularly.- Gathered information on market trends and customers’ reactions to products- Analyzed sales figures - reported growth, expansion, and change in markets- Attended to customers in retail outlets.- Monitored stock movement using FIFO concept.- Interacted and enlightened customers on product specification.

- Established and grew relationships with new and existing customers.- Strived to improve customers satisfaction through excellent customer service.- Anticipated the needs of clients and address them accordingly.- Met with customers to determine their specific needs and wants, making suggestions as appropriate.- Followed up on customers as necessary.

- Liaised with store buyers for new orders.- Utilized social media to connect with our clients and potential customers.- Negotiated with store supervisors for more shelf space for all of my products.- Collaborated closely with sales management to achieve and surpass sales targets.- Controlled and managed inventory levels in both retail and wholesale outlets.- Pushed sales through persuasive selling.- Practiced Cold calling.- Attended to key customer outlets on a rotation basis.- Monitored stock movement using FIFO concept.- Generated report on a daily and weekly basis on stock movements and sales.- Interacted and enlightened customers on product specification.- Attended to customer complaints.- Market intelligence.

• Updated records on computer systems.• Answered phone and email enquiries.• Utilized Microsoft applications to gather and capture administrative vital information.• Captured receipts and invoices.• Performed any other administrative tasks.