Douglas Mathews Email & Phone Number

Ithaca, New York Area

Ithaca, New York Area

• Reviewed and updated 700 SQR programs to ensure compliance with company coding standards• Documented procedural steps, designed tracking template in Excel, and wrote SQL scripts to automate tasks • Worked in Team Foundation Server (TFS), PL/SQL Developer, and SQR Express environments

Ithaca, Ny

• Designed and implemented test plans and test cases (SQL scripts & PL/SQL procedures) for complex data products; evaluated them for accuracy, consistency and completeness, using benchmark reports, frequency distributions, indices of dissimilarity, and other metrics to identify patterns and draw inferences• Led test plan meeting and data quality review meetings with diverse team members of varying levels of technical knowledge• Fully documented data defects with thorough summaries, attachments, and comments, and tracked them through to resolution (HP Quality Center)• Provided training, mentorship, peer code review, ongoing documentation, and automated tools for team members

Ithaca, New York

• Resolved issues and questions in a personalized, professional manner, working closely with both internal and external clients to maintain positive relationships• Designed automated spreadsheet to simplify comparison of different rate plans based on individual usage patterns

Ithaca, Ny

This was a seasonal position, which I also did part time during 1995 and 1996 while working another full-time job• Built and maintained relational database in MS Access tracking over 1600 data sources• Solicited data from local government sources across the country, and manually entered and tracked all responses• Created and maintained filing system to archive data received

Ithaca, Ny

Researched and resolved customer questions regarding billing and subscriptions, and referred them to internal and external data sources for various demographic needs