AlphaSense is a market intelligence and search platform used by the world’s leading companies and financial institutions. Since 2011, our AI-based technology has helped professionals make smarter business decisions by delivering insights from an extensive universe of public and private content—including company filings, event transcripts, expert calls, news, trade journals, and equity research. Our platform is trusted by over 3,500 enterprise customers, including a majority of the S&P 500. Headquartered in New York City, AlphaSense employs over 1,800 people across offices in the U.S., U.K., Germany, Finland, and India. For more information, please visit www.alpha-sense.com.

Supported rapid growth as the company scaled to 1.4K+ employees, I oversaw overall technology management and support. I managed a $4M budget and M&A due diligence for 2 simultaneous acquisitions.➟ Streamlined the IT support function that received up to 1K requests per week and reduced ticket response time from several days to less than 4 hours. ➟ Built a diverse and inclusive support and operations teams from the ground up, mentoring and coaching 50% of the support team to earn internal promotions.➟ Delivered $2M in annual savings in technology spend via aggressive negotiations of renewals and purchases.➟ Partnered closely with department heads to establish a strong IT foundation for the company that best suited business needs while accommodating rapid growth from a technology perspective.➟ Collaborated with the information security team to enforce best practices, enhance and harden endpoint security, and educate and inform the company.➟ Managed onboarding over 170 applications to Okta

I joined the company as its first IT hire and helped efficiently and sustainably scale the business.➟ Fully transitioned to a permanent WFH environment for all employees in early 2020 and established an unparalleled remote onboarding process in addition to providing exceptional remote support across the organization.

➟ Handled policy implementation and semi-annual Technology Audit.➟ Advised on implementing new technology solutions to improve productivity, boost security, and lower costs.➟ Advocated for creative and developer teams across the broader organization.

Throughout my 13-year tenure with Lippincott, I managed a $2M+ budget, IT equipment inventory, disaster recovery, endpoint security for enterprise servers, laptops, and desktop systems, cloud infrastructure, website development/management, and vendor contracts/relationships. ➟ Developed IT roadmaps for senior management and introduced innovative technology solutions to enhance employee performance and client engagement. ➟ Mentored and trained assistant desktop support specialists and freelance IT support staff (5) and encouraged self-development opportunities to help expand their career opportunities.➟ Independently managed technology infrastructure globally for backup, file hosting, web server, and client extranet applications, in addition to private cloud vendor engagement (Apple, Cisco, Linux, Windows). Provided dedicated on-call troubleshooting and support for employees traveling internationally and employees in remote offices in London, Hong Kong, Paris, Boston, and San Francisco.➟ Rolled out multiple new technology platforms (JIVE, JAMF, CrashPlan, JIRA) to enhance employee communication, client engagement, and data security and recovery company wide.➟ Migrated and administered the transfer of legacy infrastructure services to the public and private cloud, including Salesforce, Meraki, Jira Service Desk, Google App Suite, Slack, Okta, and Zoom. The migration to cloud services resulted in a significant decrease in hardware/software costs and improved performance and capabilities for staff and clients.➟ Served as project manager for IT initiatives, including annual global software rollouts/upgrades (Microsoft Office, Adobe Creative Suite, endpoint security tools), internal and client website development projects, cloud migration, infrastructure maintenance and disaster recovery.

➟ Assisted in opening Apple’s first 24-hour store (5th Ave NYC), and provided hands-on troubleshooting with customers and back-of-house systems repair. ➟ Set up and managed servers and storage for customer data backup. ➟ Became certified as an Apple Professional Help Desk Specialist and Desktop and Laptop Hardware Repair Specialist.

➟ Oversaw daily support and training of 40 staff on PC and Macintosh platforms for the Corporate Graphic Systems group. ➟ Established guidelines for application usage and accurate file naming for all files ingested into digital asset management systems.➟ Developed and maintained databases for digital asset ordering system and a photo-tracking system. ➟ Served as System Administrator for enterprise digital asset management, backup, and file-hosting servers.➟ Managed planning and purchase of all new enterprise servers and desktop systems in the Digital Asset Management Group.➟ Spearheaded the migration of 1M+ digital assets to 3 different digital asset management systems over 6 years, with minimal disruption for production staff.