Douglas Mcnabb Email & Phone Number

Jacksonville, Florida, Us

Kalamazoo, Mi, Us

•Manage 10 Mako Product Specialist covering 16 different systems in 13 accounts throughout territory•Build new surgeon customers relationships by identifying appropriate targets and attending initial interest dinners•Ensure successful Mako program working with key account stakeholders including: OR/SPD directors, charge nurses, and surgeons•Organize and oversee new account launch meetings, inservices, training, and implementation •Collaborate with sales team to drive Mako usage resulting in total territory sales overachieving quota

Kalamazoo, Mi, Us

● Covered ~400 Mako procedures in 2020, including staffing for complex cases and meticulous surgeons based on strong past performance and surgeon trust● Introduce new surgeon customers to Mako robotic system through certification cadaver labs, which has resulted in strong conversion metrics for competitive surgeons across the territory● Direct new Mako system installs at new or existing customer sites by overseeing robot arrival, operating room staff in-services, radiology facility CT scan protocol in-service, and first Mako procedures● Designated as manager for team of more than 15 product specialists during times when normal manager is out of office, creating weekly schedule, ensuring case coverage needs are met, as well as handling all personnel and business needs as arise● Trained 6 new hires as a lead mentor for certification and practical surgery coverage skills, resulting in 100% pass rate for certification test● Certified THA 4.0 surgeon trainer

Kalamazoo, Mi, Us

● Acted as lead Mako Product Specialist for 5 surgeons and cover an additional 10 surgeons across the territory, completing over 350 surgical cases annually and achieving the territory’s “MVP” for 2019● Maintained operational efficiencies regarding CT scan procurement and case planning, ensuring 100% scheduled case completion with all proper implants and instruments and timely alerts to internal and external stakeholders of any problem● Managed tracker for ~100 scans per week across the territory to confirm that CT scans have been validated and have a completed 3-D model in order to organize team responsibilities and guarantee no missed cases ● Certified in in all three applications, placing #1 in the two week certification classes for Total Hip and Partial Knee, and #3 in Total Knee with an average of 98% accuracy for all three required training certifications● Trained 4 new hires as a lead MPS which included preparation for training, practical surgery coverage skills

Kalamazoo, Mi, Us

• Promoted directly to Regional Supervisor, bypassing Team Lead position • Supervise 20 (59 at peak number) direct reports across 15 accounts in Missouri and Arkansas managing daily tasks, promoting engagement, and developing talent (4.11/5 “Overall Satisfaction” on Gallup Q12 survey) • Coach and develop direct reports’ leadership and management abilities, enabling 8 employees to obtain promotions (highest within region and “highly effective” rating on metric)• Support Endoscopy Sale Representatives to drive strong customer engagement and growth of the business through the addition of 5 new accounts and 2 contract renewals• Interact with customers (Administrators and Clinicians) regarding the performance of OnSite Specialists through quarterly meetings and distribution of surveys• Created a standard 1:1 tracker for 20 direct reports used throughout 2 regions directly resulting in higher engagement levels• Assisted in the implementation of 5 new accounts and selecting, hiring, and onboarding 33 OnSite Specialists• Reduced overtime pay by 64% since March 2017 through creative staffing schedules and expectation setting allowing for favorable to budget on key metric of Revenue Per Specialist • Controlled expenses within 10% of regional budget

Kalamazoo, Mi, Us

Utilizes a wide array of knowledge, technical skills and critical thinking abilities to facilitate job functions during surgical procedures as well as preoperative and postoperative equipment management.• Served as on-site company representative at Medical Center of Lewisville to promote company product sales, culminating in product trials that allowed for a capital product sale of an upgraded laparoscopic video system and resulted in sale of 2 hysteroscopy pumps in addition to disposable tubing• Networked with key hospital stake holders and staff members to create more efficient operating room communications • Integrated cross-divisional collaboration to increase Stryker market share in area hospitals • Selected as 1 of 2 OnSite Specialist to serve on the DFW New Hire and Account Implementation team, tasked with effectively integrating new hires into new and existing accounts (Led implementation of Baylor University Medical Center)• Proactively trained at all 14 accounts across Dallas-Fort Worth in order to cross train on account specifics in specialties including arthroscopy, craniomaxillofacial, instruments, laparoscopy, and NSE • Selected as 1 of 4 members of DFW Stryker Activities Committee to organize company events such as year-end holiday team dinner, Top Golf, and Fantasy Football competition• Awarded July 2014 Employee of the Month-South Central Region