Douglas Michael Email & Phone Number

As a retail leader with over 25 years of experience, I have a proven track record of driving growth, profitability, and customer loyalty in various segments of the industry. I currently serve as the general manager at Michaels, one of the largest providers of arts, crafts, and home decor products in North America. In this role, I oversee the daily operations of one of the busiest and most successful stores in the region, managing a team of over 100 associates and ensuring operational excellence, customer satisfaction, and employee engagement.I also hold a credential in developing managers in organizations, which reflects my commitment to continuous learning and improvement. I excel at people management, new hire training, and training and development, and I enjoy creating a positive and productive work environment for my team and my customers. Previously, I was the general manager at Office Depot for seven and a half years, where I increased sales by 15%, profitability by 20%, and customer loyalty by 25% by implementing innovative strategies, programs, and initiatives. I have also gained valuable skills in inventory management, merchandising, and loss prevention from my nine-year tenure as an operations manager at Sports Authority. My goal is to leverage my expertise and experience to support the growth and success of The Michaels Companies, Inc. and its mission to inspire and enable customers to experience creativity, connection, and joy.