Operations/Customer Service leader with expertise in developing high performing teams, Management and improving customer relationships. I'm known for my analytical approach, strong communication skills as well as my ability to manage multiple complex projects simultaneously. My strengths include my ability to develop strong customer relationships through effective listening, communication and negotiating. Skilled at leading change Sales Management initiatives with a focus on implementing process improvements that increase customer satisfaction and employee morale resulting in higher productivity, improved profitability and improved customer service. I have strong experience in managing global product transitions as well as leading all operational functions related to Global Customer Support Operations team