Douglas Oneil Email & Phone Number

Douglas Oneil is a Experienced Head of Customer Services / Head of Complaints / Head of Contact Centre Operations / People Engagement / Performance Delivery / Transformation at CEDR. He possess expertise in contact centers, service delivery, call center, leadership, customer experience and 23 more skills. Colleagues describe him as "Having worked as a direct report of Doug for over 4 years, I can’t give enough praise on his leadership skills. Doug’s not only a confident and professional leader who drives his team to deliver the best possible results, he’s immensely caring and takes time to ensure his team members feel valued and cared for. I’ve learnt so much from Doug over the last 4 years that I will use in my senior leadership role in years to come. His approach is flexible and forward thinking. He’s not afraid to challenge the norm, strive for continuous improvement and encourage agile thinking. Most of the key successes in my career have been delivered under Doug’s leadership and I’m truly grateful for the key learnings I’ve taken away from working for him." and "I have worked directly with Doug for over three years and I truly admire his leadership style and approach, he actively listens and he’s not afraid to challenge to ensure the right outcome is achieved. Doug always puts the customer and his people at the heart of his decision making and has made a material improvement to the way we operate our business today by transforming the way we handle and resolve customer dissatisfaction. I would highly recommend Doug to any prospective employer and would love the chance to work together in the future."

Listed skills include Contact Centers, Service Delivery, Call Center, Leadership, and 24 others.