• Participate in threat hunting, clearing, and hardening missions• Evaluate host logs, network traffic logs, and NetFlow using analytical expertise to form data gathered from big data platforms like Gabriel Nimbus, DCO Splunk, and locally managed SIEM • Corroborate data gathered with intelligence resources and then craft reports that include graphical and statistical representation of relative data for presentation to peers, leadership, and for baselining as reference• Identify indicators of compromise and determine appropriate action to prioritize threats and make countermeasure recommendations to system owners• Use, install, and configure tools such as Event Viewer, Elasticsearch, Splunk, Tanium, Carbon Black, Security Onion, and Red Seal to identify anomalous behavior from network traffic and on host systems • Ensure patches, hot fixes, system change packages and current antivirus definitions are applied and in compliance with current Defense Information Systems Agency’s (DISA) Security Technical Implementation Guide (STIG)• Review doctrine, incident response plans, and other documentation and make recommendations to system owners and leadership for changes

• Managed Cyber Center of Excellence (CCoE) G6 Enterprise Consolidated Service Desk with duties including, distributing work orders, project management, resolving customer service issues, mentoring system administrators (SA) through training and performance-based evaluation in regards to NIPRNet and SIPRNet• Drafted and revised standard operating procedures (SOP), processes, and controls to meet operational requirements to increase performance and reliability of supported Information Systems, and for future reference • Analyzed trouble tickets to identify problematic trends, reported trends and suggested measures to Divisional Chief to reconcile trends• Provided SA support to Cyber Center of Excellence (CCoE) and all encompassed divisions and organizations to include Command Group• Communicated with Divisional Chiefs to ensure supported Information Systems met requirements and supported the organization’s mission while not interfering with operations, identified new requirements and capabilities, and submitted tier 3 tickets• Managed Army Training and Certification Tracking System• In-Processed new Contactors, Department of the Army Civilians, Cadre, and students ensuring requirements were met• Created, Modified and deleted user accounts in Active Directory• Applied Army Gold Master system image to computer systems utilizing Preboot eXecution Environment (PXE)• Acted as project manager for Windows 10 migration of over 7000 computer systems• As subject matter expert provided guidance to Information Assurance Network Officers (IANO) on an as needed bases for complex technical problem resolution• Responded to spillage incidents, malware incidents, assisted Cyber Security Division in finding systems on the network so that incidents could be handled following standard operating procedure• Collected, reviewed and consolidated weekly reports from CCoE Enterprise Consolidated Service Desk personnel and submitted to the Program Manager

• Site Lead for United States Army Training and Doctrine Command’s Enterprise Classroom Program with oversite of classroom sustainment and supporting staff for Fort Jackson’s Soldier Support Institute (SSI) and all encompassed divisions and organizations to include the Command Group• Communicated with Divisional Chiefs to ensure supported Information Systems met requirements and supported the organization’s training mission, ensured support did not interfere with operations, identified new requirements and capabilities, and submit all new requests to TRADOC for approval, future funding, and fielding• Provided technical and administrative guidance on projects and division activity to support approximately 3,000 customers including Contactors, Department of the Army Civilians, Cadre, and students • Analyzed records, reports, and studies of production/staff utilization in order to evaluate work progress, efficiency and effectiveness to determine, develop, and implement plans to improve processes• Recommended new or revised operating procedures and controls to meet operational requirements and increase performance and reliability of supported Information Systems• Installed, configured, and maintained Information Systems including hardware and software components ensuring availability and functionality• Researched, designed, installed, and managed Server and infrastructure for the Commercial Wi-Fi Pilot Program assuring compliance with Security Technical Implementation Guidelines with 802.1x• Lead team member of Windows 7 32-bit and 64-bit migration projects that included the rollout and installation of new software packages, upgrades, and new desktop hardware of over 3800 workstations• In-Processed new Contactors, Department of the Army Civilians, Cadre, and students ensuring new users correctly completed required training and forms

• Technical Lead for Life Cycle Replacement of 18,000 computer systems while migrating from Windows XP to Windows 7• Installed new software packages, Blue Cross Blue Shield proprietary software packages, managed Active Directory, and maintained Chain of Custody of old workstations containing Protected Health Information• Created and documented processes to make the migration to Windows 7 smoother for both the user and technician• Developed script that utilized the User State Migration Tool (USMT) to automate the backup of user data which reduced the amount of time for each migration by an average of 30 minutes per system migrated, saving the organization an estimated 4500 man-hours or $81000 while reducing the chance of losing data during migration• Maintained United States Government Secret Security Clearance in order to service government regulated healthcare systems such as Tricare and Medicare• Configured, installed, troubleshot, and maintained hardware including workstations and all peripherals• Technical writing and documentation of resolutions and procedures as needed to upgrade team knowledge base and upgrade end user skills

• Managed a team of technicians to ensure successful deployment including imaging, Active Directory management, installation of bank proprietary software and peripherals, configuration, and security administration of 400+ workstations and 80+ iPads throughout large national bank• Maintained Chain of Custody on 600+ secure hard disk drives from the beginning of the Life Cycle Replacement process to the proper destruction of the hard disk drives• Prepared 400+ workstations for Hewlett Packard buyback program saving the bank $18,000• Tracked and managed assets during projects• Provide support for Microsoft Operating Systems, and Microsoft Office products using acquired knowledge of IT diagnostic tools, principles, standards, and procedures• As a Subject Matter Expert provided technical training for both technicians and end users, utilize advanced troubleshooting skill set to assist technicians in providing solutions to hardware, software and network related problems or to escalate as necessary