• Led the creation of testing standards for 20+ supply chain and logistics clients EDI documents saving 100+ hours of estimated work.• Partnered with leadership to create a User Acceptance Testing (UAT) template, implementing into clients’ projects resulting in increased customer satisfaction and reduction of man-hours.• Setup or modified 60+ supply chain software integrations designing and configuring improving productivity to drive towards $1B sales goal for 2026.• Serves as SME, translating technical verbiage to business terminology. • Created standard operating procedures, policies, internal controls, training material, and training delivery on Confluence external and internal use.• Obtained an over 90% success rate of EDI document flow on 5 large clients.• Configured 60+ file transfer protocols including FTP, SFTP, AS2, API, and direct proprietary connectors to TMS and ERP systems.• Built and nurtured relationships with third-party vendors and cross-functional teams, serving as liaison to ensure smooth operations on large-scope projects. • Managed transportation clients, using Oracle OTM and other transportation management systems.

• Collaborated with designers to gather requirements to send tickets to engineering to create the map transformations improving efficiencies.• Spoke directly with clients, configuring solutions and creating testing plans while providing clear training on systems. • Managed clients within Industrial, Distribution, Manufacturing, Automotive, and Emerging Markets.• Partnered with leadership to develop streamlined processes and procedures for software implementations, serving as a technical liaison between engineers and business leaders.

• Implemented or modified 30+ electronic health record systems improving ease of use. • Interviewed end-users to understood each role to offer business process education and best practices saving over 60 hours of work.• Continued expertise in EDI integration including heavy specialty in 837, 999, 277, 835 in mental health related industry.• Single handedly supported a large organization in Minnesota with five divisions ensuring continuity and transparency of information through teams. • Designed solutions for data validation and data transformation, connecting with the major health insurance companies.• Built and nurtured relationship and channel of communication with consulting/implementation, support/task processing, project management, engineering, managed services, and sales teams.• Led project planning of large conversions from paper health records or a previous electronic health record, improving efficiency of organization. • Developed and implemented trainings for new products.