Douglas Perez Email and Phone Number

• Promoted to Senior IT Systems Support Technician (October 2023) • Expanded role to include advanced project management and strategic IT improvements.• Provide support for Windows and MacOS systems in corporate and distribution environments.• Manage Endpoint Protection and create technical documentation for new processes.• Implement and oversee IT inventory systems and manage equipment procurement.• Streamline onboarding and offboarding processes, leading to improved efficiency.• Handle technical support tickets and manage IT systems for all U.S. and A.U. employees.

• Provide support for Windows and MacOS systems in corporate and distribution environments.• Manage Endpoint Protection and create technical documentation for new processes.• Implement and oversee IT inventory systems and manage equipment procurement.• Streamline onboarding and offboarding processes, leading to improved efficiency.• Handle technical support tickets and manage IT systems for all U.S. and A.U. employees.

• Provided technical support for Windows and MacOS systems in both corporate and distribution environments, ensuring smooth daily operations.• Managed the remapping of OneLogin and integrated all platforms effectively to enhance user access and security.• Created and maintained IT inventory and asset tracking systems, improving resource management and accountability.• Streamlined new hire processes, contributing to a more efficient onboarding experience.

• Provided technical support for Windows and MacOS systems within a corporate setting, ensuring reliable and efficient system performance.• Managed and maintained Windows server technologies, including Active Directory and File and Print Servers, to support organizational needs.• Developed and documented Standard Operating Procedures (SOPs) for IT procurement and contract platforms, enhancing process clarity and efficiency.• Implemented endpoint protection software across MacOS endpoints, strengthening security measures.• Introduced a new service desk system (AskSpoke/atSpoke), which improved support response times and user satisfaction.• Oversaw corporate device management and IT procurement, including managing contracts in collaboration with the Paralegal team.

I am a technician that has experience supporting Windows, and Macs systems in a corporate setting. Work with a team dedicated to keep our corporate and stores issue free. I am a technician that has experience with Windows server technologies: AD, and Print Services. I've implemented an endpoint protection software to our corporate Macs machine, and implemented a modern workplace service desk that helps our team corporate-wide deliver better employee support faster. I am responsible for new hire’s equipment, responsible for the entire corporate device management, and making sure all tickets resolved in a timely matter.