Provides leadership to the strategic utilization and operation of multiple technology products and services within the business unit or enterprise. The Director is further responsible for leading and developing a team of Managers and their staff to ensure that talent and resources are aligned in support of business goals and objectives and performance standards are maintained and often exceeded.

-Operations (Technical) - Translates business strategy into measurable, executable work plans for the department. Leads Managers, Senior Managers or individual contributors from all career tracks (people, technical and project management). Accountable for management of IT Applications, Infrastructure, or Services for one business unit and/or department (including High Availability, established Service Continuity, & Service Level attainment). Negotiates for services, manages appropriate UPMC processes, and ensures quality service (internal and external) delivery. -Complexity - Directs Department specific projects with a forward-thinking strategic focus. Sets priorities and resolves conflicts within scope of the department. Monitors effectiveness of program responsibilities. -People - Manages talent, performance, career development, recruitment and all HR responsibilities for direct reports and signs off on HR decisions for staff in span of control. Understands talent management goals for the organization and succession planning. Fosters optimal utilization and development of talent across the organization and focuses on development plans. -Budget - Owns a portion/all of the capital and operating budget within department.

As a subject matter expert, I deliver leadership skills in conceptualizing and translating business vision into goals. My functional knowledge and versatile record of stable growth and acceleration, aids in fostering an environment of trust, collaboration, and commitment. I lead the IT infrastructure and overall planning and IT budget management. Skilled in maintaining business relationship with partners and stakeholders, I support in generating revenue for holistic organizational growth. I coordinate with end users to gather details – hardware and software on devices apart from general troubleshooting for computer, tablet, phone, office product. I administer new doctor’s practice, manage networking, voice, circuits, hardware and staff to coordinate with MR products. While handling issues related to HR, I deploy new technology to enhance performances. My analytical skills supported me in obtaining business requirement and make final decision on vetting technology. After excelling in translating organizational model to achieve key business objective, I enhance customer focus, seamless end-to-end management and integrated service capability. I liaise with vendors to collate technical specification, work with project managers in the receiving department and backend, and make sure it is compatible with existing technologies. DELIVERED RESULTS Orchestrated a budget of $5M for project operations. Optimized the ticket number to 5 – 7 as compared to 50 tickets in the past. Migrated the operations to Windows 7 from Windows XP. Reengineered database application and developed an in-house application. Liaised with DBA and developed the basic framework for database. Led a team of 40 EEs. Devised and executed response times, escalation policies, SLAs. Participated in committees, workgroups and client review groups across UPMC. Managed capital and operating budgets. Assisted clients with technology budget planning.

I was appointed to established the process and best practices for IT data management. I developed and maintained data and integrated with scribe and SQL queries. Apart from analysing system requirement, I provided support in development of custom application with C# and Asp.net. My technical proficiency helped in planning and designing the web based application to support and develop the medical centre. I was accountable to prepare and maintain regular reports on application update to be shared with management, besides working on the below modules for the development and integration:Databases: SQL-Advanced Queries, Oracle, Visual Studio (2005, 2008, 2010), ASP.Net, C#, Visual Basic, SQL Server (2005, 2008, 2010, 2012)Software: Microsoft Office Excel and Access, Crystal Reports, Red Dot, Visual Studio, SSRS, SSIS, SSASCRM Applications: Microsoft CRM 4.0 and 2011, Epic CRM, Clarity, Microsoft CRM, Scribe Certified Technician

I was hired to impart lessons on business, consulting, critical thinking, and management courses, 5 classes per week for a class with strength of 40 students. I ensured to stick to the classroom instructions, in accordance with learning objective and session plans devised by the school. I prepared syllabus and course outline, conducted examinations to evaluate students performance, also handled online assignments and discussion for students to analyze their performance. Assessing students’ performance based on specific rubrics and deliverables, I kept constant communication with academic department head regarding courseware and curriculum, while suggesting improvements as and when required.