Local IT support to the International Flavors & Fragrances customer, from the Board to critical business customers, opening, monitoring, Incident resolution, Changes within agreed SLAs through service channels, level 2 incident resolution, local support, formatting Desktops and Laptops, the configuration of MAC OS and IOS devices, a survey of the process of purchasing assets in the SAP, printer support, Zebras printers, Smart Label, and information collection.English and Portuguese.Tools: Microsoft Intune Admin Center, Service Now, Workspace ONE, Microsoft Intune, Jamf, Microsoft 365, Solarwinds, SAP, Altiris, MS Teams, Modern Management, Intelligent HUB, Grafana.Improvement of the company's IT Infrastructure and adoption of processes for the progress and agility of IT-related activities.Participation in the Microsoft Teams Voice project and some small projects don't on the customer.