Douglas Richards
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Douglas Richards Email & Phone Number

Director, Head of Cloud Support at NICE Actimize at NICE Actimize
Location: San Francisco Bay Area, United States, United States 8 work roles 1 school
1 work email found @niceactimize.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

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Work email d****@niceactimize.com
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Current company
NICE Actimize
Role
Director, Head of Cloud Support at NICE Actimize
Location
San Francisco Bay Area, United States, United States
Company size
501 employees

Who is Douglas Richards? Overview

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Quick answer

Douglas Richards is listed as Director, Head of Cloud Support at NICE Actimize at NICE Actimize, a company with 501 employees, based in San Francisco Bay Area, United States, United States. AeroLeads shows a work email signal at niceactimize.com and a matched LinkedIn profile for Douglas Richards.

Douglas Richards previously worked as Director, Head of Cloud Support at Nice Actimize and Technical Support Manager at Nice Actimize. Douglas Richards holds Bachelor'S Information Technology, Computer Programming from American Intercontinental University.

Company email context

Email format at NICE Actimize

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{first}.{last}@niceactimize.com
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AeroLeads found 1 current-domain work email signal for Douglas Richards. Compare company email patterns before reaching out.

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Profile bio

About Douglas Richards

Experienced Support Engineering Operations Manager with a demonstrated history of working in the computer and network security industry. Skilled in Service Management, Global Operations and Virtual Team Management this high level of expertise is strengthened upon 9 years as Senior Level Engineer, teaching, utilizing and mentoring skills such as Defect Identification, Malware Analysis, Data Mining and Visualization, Automation, C#, Python, MSSQL, ,OSI Model Layers 1-7, Win OS, Mac OS X, iOS, Android, Tizen, Win\*nix Servers, VMware, DNS, Data Center. Intelligent and efficient business professional with a Bachelor's Information Technology focused on Computer Programming.

Listed skills include Network Security, Firewalls, Computer Security, Technical Support, and 46 others.

Current workplace

Douglas Richards's current company

Company context helps verify the profile and gives searchers a useful next step.

NICE Actimize
Nice Actimize
Director, Head of Cloud Support at NICE Actimize
221 River Street, 10TH FL, Hoboken, New Jersey 07030, us
Website
niceactimize.com
Employees
501
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8 roles

Douglas Richards work experience

A career timeline built from the work history available for this profile.

Director, Head Of Cloud Support

Current
Nice Actimize

Hoboken, New Jersey, US

Jun 2022 - Present

Technical Support Manager

Nice Actimize

Hoboken, New Jersey, US

Aug 2020 - Jun 2022

Manager, Ww Support Engineering Operations

Mcafee

San Jose, California, US

  • Managed Tier 3 Technical Support Team located in the US, Canada, Singapore and India
  • Ongoing goals were to increase customer satisfaction and reduce operating expenses, which we achieved every quarter by coming up with innovative solutions
  • Customer base grew from 4 Million endpoints in 2004 to 292 Million endpoints in 2016
  • Contact ratio in 2006 was 26%, which we reduced to 1.54% by 2016
  • Supported Reviewers resulting in PC Mag Editor’s Choice Awards 5 years (2012-2016)
  • Invented, developed and maintained support tools which save McAfee millions of dollars in support costs.
Jun 2004 - Sep 2017

Team Lead | Tier 3 Support

Mcafee

San Jose, California, US

  • Lead a team of Tier III Engineers located in the US, Canada, India, and Singapore
  • Manage and mentor an outsourced Tier 2.5 team in India
  • Mentor our Mobile team in Singapore
  • Escalate top issues and bugs into Platform, Core App, and Mobile Engineering
  • Provide reports to Engineering and Support leadership on top issues in support
  • Present to Engineering in monthly Quality Reviews
Dec 2011 - Jan 2013

Senior Tier 3 Engineer

Mcafee

San Jose, California, US

  • Primary technical and escalations contact for McAfee partner accounts (Cox, Verizon, TWC, Shaw, BT, HP, AOL, DELL, MSN, Gateway, Toshiba, Comcast, and eMachines). Responsible for identifying, troubleshooting and.
  • Provide assistance to Public Relations when reviewers or reporters need technical input.
  • Product expert for McAfee VirusScan, Wireless Network Security and McAfee Firewall.
  • Technical contact and advisor for troubleshooting home, SMB, and enterprise wireless network environments.
  • Provide high-level expertise and training to Tiers I, II, and III which includes visits to India and Canada.
  • First-line responder to isolating and identifying download/network problems within our Akamai/McAfee infrastructure.
Jun 2004 - Dec 2011

Manager, Support Engineering Operations

Intel Corporation

Santa Clara, California, US

Manage the Tier 3 Technical Support team which provides high level support and expertise for the Consumer and Mobile Business Units (McAfee Total Protection, McAfee All Access, McAfee Mobile Security, McAfee/Intel Anti-Theft, Platform, Infrastructure, Family Protection, Online Backup, SiteAdvisor and McAfee Secure). Manage the high level activities of the.

Jan 2013 - Apr 2017

Production Manager

Bo Enterprises

Manager 01-04- Responsible for completing energy conservation contracts with Pacific Gas & Electric and the Department of Energy. - Grew and helped position the business to take on additional contracts in Northern and Southern California. - Inspected jobs and resolved disputes with PG&E- Inspected and Certified Attics with Knob and Tube wiringEngineer.

Apr 1999 - May 2004
Team & coworkers

Colleagues at NICE Actimize

Other employees you can reach at niceactimize.com. View company contacts for 501 employees →

JL Jérôme Lambert Jérôme Lambert Colleague at Nice Actimize London Area, United Kingdom, United Kingdom View → AA Aleksandra A. Aleksandra A. Colleague at Nice Actimize Springfield, New Jersey, United States, United States View → HF Hana Frenkel Hana Frenkel Colleague at Nice Actimize Israel, Israel View → LB Lokesh Baranwal Lokesh Baranwal Colleague at Nice Actimize West Bengal, India, India View → VS Vadim Shlyk Vadim Shlyk Colleague at Nice Actimize Zurich, Zurich, Switzerland, Switzerland View → RD Rahul Dawkhar Rahul Dawkhar Colleague at Nice Actimize Pune, Maharashtra, India, India View → MB Muguet Bradbury Muguet Bradbury Colleague at Nice Actimize Lawrenceville, Georgia, United States, United States View → JP Jan Peterson Jan Peterson Colleague at Nice Actimize Denton, Texas, United States, United States View → AM Anurag Mohapatra Anurag Mohapatra Colleague at Nice Actimize Hoboken, New Jersey, United States, United States View → SK Shripad Katkamwar Shripad Katkamwar Colleague at Nice Actimize Pune, Maharashtra, India, India View →
1 education record

Douglas Richards education

  • American Intercontinental University
    American Intercontinental University
    Computer Programming
FAQ

Frequently asked questions about Douglas Richards

Quick answers generated from the profile data available on this page.

What company does Douglas Richards work for?

Douglas Richards works for NICE Actimize.

What is Douglas Richards's role at NICE Actimize?

Douglas Richards is listed as Director, Head of Cloud Support at NICE Actimize at NICE Actimize.

What is Douglas Richards's email address?

AeroLeads has found 1 work email signal at @niceactimize.com for Douglas Richards at NICE Actimize.

Where is Douglas Richards based?

Douglas Richards is based in San Francisco Bay Area, United States, United States while working with NICE Actimize.

What companies has Douglas Richards worked for?

Douglas Richards has worked for Nice Actimize, Guardian Analytics Is Now Nice Actimize, Mcafee, Intel Corporation, and Bo Enterprises.

Who are Douglas Richards's colleagues at NICE Actimize?

Douglas Richards's colleagues at NICE Actimize include Jérôme Lambert, Aleksandra A., Hana Frenkel, Lokesh Baranwal, and Vadim Shlyk.

How can I contact Douglas Richards?

You can use AeroLeads to view verified contact signals for Douglas Richards at NICE Actimize, including work email, phone, and LinkedIn data when available.

What schools did Douglas Richards attend?

Douglas Richards holds Bachelor'S Information Technology, Computer Programming from American Intercontinental University.

What skills is Douglas Richards known for?

Douglas Richards is listed with skills including Network Security, Firewalls, Computer Security, Technical Support, Security, Cloud Computing, Networking, and Mcafee.

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