Supports the Department of Systems Engineering through budgetary analytical tasks and other functions. Tasks include: yearly operating financial projections, department leadership briefings providing overall financial indicators and budget timelines, tracking incoming Military Interdepartmental Purchase Request (MIPR), tracking and monitoring department expenditures, commitments, and obligations, for various funding accounts including Reimbursable, Gift, and Appropriated Funds. Process Purchase Requests, including document acquisition and retention. Assist with successful execution of Department events & programs including but not limited to Capstone Conference, End of Year Award Ceremony, Academic Individual Advanced Development (AIAD) program, & EXCEL Scholars events.

Billing Operations AnalystManaged overall operating performances, including analyzing internal processes as well as recommending and implementing procedural changes to improve operations. Primary operational functions included processing enrollments and cancellations, transaction management including resolving errors, and rate setup / maintenance.• Resolved and reported on issues regarding various software issues with EDI provider resulting in a decrease of errors received daily.• Ensured correct billing information before processing, including correct rates, credit amounts, etc.• Processed mailer communications to customers.

Responsible for assisting in the set up and maintenance of client/matter information within the firm's financial database. Resolve e-billing issues including timekeeper setups, rate & case category discrepancies, and any Legal Electronic Data Exchange Standard (LEDES) errors.• Manage and track submission of timekeeper/rate data to various legal billing middleware sites following both client specific and system requirements.• Effectively liaise with attorneys, clients, middleware vendors, and other administrative teams to resolve timekeeper/rate issues that arise during invoice upload.• Determine appropriate rates to use on clients and/or matters, including exception rates based on approved attorney agreements.• Identify and document timekeeper/rate requirements for each client’s e-billing process.• Assess e-billing timekeeper/rate submission process for improvements and possible efficiencies.• Participate in firm-wide and departmental compliance projects and initiatives.• Knowledge of legal billing and middleware systems (i.e. Legal Exchange, TyMetrix 360, Legal-X, Serengeti/Legal Tracker, Ascent, Trideo, Collaborati, Legal Solutions, CounselLink, CounselGo)

Supported the Supplier Diversity Program via New York State MWBE (Minority & Women owned Business Enterprises)/SDVOB (Service-Disabled Veteran Owned Businesses) reporting. Utilized SAP and the New York State Contract System to validate and interpret subcontractor and prime contractor procurement data, as required for various NYS MWBE/SDVOB reports in accordance to NYS Executive Law Articles 15-A and 17-B.• Liaised with contractors and end-users to identify NYS certified MWBE and SDVOB vendors who can provide awarded contractors with goods and services.• Assisted and coordinated workshops at MWBE and SDVOB conferences and events, such as Competitive Edge among others.• Managed and organized contracts that required MWBE utilization in order to log compliance received as well as any and all communications for auditing purposes.

Assisted front office operations through various functions including commissions, broker inquiries, broker setup, vendor relations, account maintenance, project management, and document creation. • Facilitated accurate reporting and allocation of payments to correct entities by setting up and organizing new brokers in various systems.• Worked with finance to set up payment arrangements and assigned payments or debits to brokers based on company criteria, ensuring vendor satisfaction and reducing vendor inquiries / complaints.• Identified high and low performers among brokers which allowed company to proactively address any issues, reducing amount of inquiries and improving broker relations. • Tracked payment details for all brokers by running monthly commission reports for thousands of accounts, allowing brokers and financial executives to keep records of payments being made. • Maintained and improved broker relationships by managing inquiries from 500+ brokers, ranging from missed payments, investigating account status, and billing periods.

Provided all customer relations and account maintenance for over 326K residential and commercial accounts. Responsibilities included processing enrollments, de-enrollments, and price changes through various internal systems. Researched and resolved billing exceptions and provided ongoing validation of internal rates and pricing structures as well as outbound and inbound inquiry resolution.

Managed daily operations for the five corporate brands of company involved in 50+ utility markets. Led internal business process owners and external consultants to review existing processes and identify opportunities for elimination, improvement and optimization. Oversaw implementation of successful customer acquisitions. This included:• Meeting enrollment production demands of 200 accounts a day and transaction quotas of over 600,000 accounts across all five corporate brands

Being an Operations Analyst at Hudson Energy my responsibilities were great, I had numerous challenges which I had to rise up and resolve in order to actualize the business. I made some major achievements such as familiarizing myself with Electronic Data Interchange (EDI) and creating a comprehensive utility information matrix which contained valuable operating information for the various territories Hudson Energy operated in.My daily responsibilities included:• Resolve and issue queries through ticketing maintenance system, Gemini• Analyzing data gathered and developing solutions or alternative methods of proceeding• Process and maintain daily reports o EDI Errors o Utility Sync o Active-No-Usage o Un-billed Usage o System ErrorsOutside of my daily responsibilities I was consistently working on projects that affected the internal operations of the company. These auxiliary projects included:• Conducting UAT tests (User Acceptance Testing) for various system enhancements• Creating and resolving price change and program code updates• Determine and set internal enrollment processing schedules for each utility in order to meet enrollments with enough time to rectify external/internal issues• Creating process documents on various functionso Outstanding EDI processo Un-billed Usage processo Active No Usage process, etcThis position was both challenging and rewarding. Working for Hudson Energy was a great company to learn some real world applications. Working there has definitely helped me learn some valuable lessons and I personally feel I am a stronger and more effective person because of this experience.

As the Quality Assurance Supervisor my responsibilities included guaranteeing the department upheld and facilitated the quality standards of the company. This included:• Corresponding with and facilitating new company and governmental regulations, and procedures• Providing feed back and other necessary materials to training specialists • Ensuring and maintaining my staff's level of accuracy• Helped to create and facilitate new counseling measures and procedures As the Consumer Advocate for Gateway Energy Services it was my responsibility to respond to all inquiries and complaints that comes in. In that area I made certain that any and all inquiries and complaints were thoroughly investigated and addressed. That included sending correspondence to both the customers involved and any regulatory bodies such as commissions and other government agencies.Overall, this position required a great deal of cooperation with other departments within the company and a great deal of adaptability as well.

• Conducted audits on enrollment consent forms and voice verifications• Assessed task analysis in order to deliver training using various methods• Maintained quality standards and compliance within the company• Reviewed operational procedures and provided feedback to reduce complaints• Monitored various components including: legal requirements, company policy, and job responsibilities