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Douglas Robertson Email & Phone Number

DCIO, Office of the CIO at U.S. Small Business Administration
Location: Washington, District of Columbia, United States 12 work roles 5 schools
1 work email found @sba.gov LinkedIn matched
✓ Verified July 2026 4 data sources Profile completeness 100%

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Current company
U.S. Small Business Administration
Role
DCIO, Office of the CIO
Location
Washington, District of Columbia, United States
Company size
7075 employees

Who is Douglas Robertson? Overview

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Douglas Robertson is listed as DCIO, Office of the CIO at U.S. Small Business Administration, a with 7075 employees, based in Washington, District of Columbia, United States. AeroLeads shows a work email signal at sba.gov and a matched LinkedIn profile for Douglas Robertson.

Douglas Robertson previously worked as Acting Deputy Chief Information Officer at U.S. Small Business Administration and Chief Technology Officer at U.S. Small Business Administration. Douglas Robertson holds Master Of Business Administration (Mba), International Business from The George Washington University School Of Business.

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Email format at U.S. Small Business Administration

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{first}.{last}@sba.gov
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Profile bio

About Douglas Robertson

CSM | CSPO | CTBME | FAC-COR LVL 3 | FAC-P/PM SENIOR LVL | FAC-COR-DS | FAC-P/PM IT CORE-PLUS | FOUNDING MEMBER-MGMT 3.0 | ITILv4 | MBA | MSPM | PMI-ACP | PMP | SAFEv6 PO/PMTechnology, Product, Program, and FinOps Manager leading a portfolio of $518+ million USD across 23 contracts and major projects for 10 Program Offices involving Cybersecurity, Cloud services, Procurement, Data Architecture, Financial Management, Product Management, IT Portfolio Management, Authority to Operate (ATO), Agile Software Development, DevOps, SRE, and Strategic Analysis.I am a seasoned innovator who leads SBA in evolving its IT infrastructure and processes to be more agile, efficient, and people focused. I have served in crucial Product Owner, Investment Manager, and COR roles. These included work on the COVID-19 Paycheck Protection Program; modernizing SBA’s content management system; and launching the MySBA Lending Portal, including a secure data layer and Unified Fraud Risk Framework. I continue to serve in these other roles while also leading broader transformation efforts across SBA as CTO. I have a reputation among colleagues as a master practitioner of Agile and cloud native DevOps within government IT ecosystems that are often replete with legacy systems and processes. Working with container-centric tooling like Kubernetes and other cloud-native techniques, I take a comprehensive approach that includes proactive adjustments to processes and workflows to accommodate the flexibility and performance improvements delivered by microservices and cloud-native architectures. My singular acumen at this is putting cutting edge technologies at the heart of SBA’s IT enterprise.

Listed skills include Jira, Pivotal Tracker, Microsoft Office, Google Sites, and 46 others.

Current workplace

Douglas Robertson's current company

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U.S. Small Business Administration
U.S. Small Business Administration
DCIO, Office of the CIO
Washington, DC, US
Website
sba.gov
Employees
7075
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12 roles

Douglas Robertson work experience

A career timeline built from the work history available for this profile.

Chief Technology Officer

Current
U.S. Small Business Administration

Washington, Dc, Us

*2025 Engage Fed Citizen Services 150 Honoree - Driving Innovation*2024 Nextgov/FCW Fed 100 Award*2024 Engage Fed Citizen Services Honoree*2024 FedScoop 50 Finalist*2024 OnCon Icon Top 50 Technology Team Winner

Aug 2023 - Present

Product Owner, It Specialist

U.S. Small Business Administration

Washington, Dc, Us

* Leading 4 Agile Dev Teams, AWS Professional Services Team, Amazon Connect Team, AWS Enterprise Team, and others* AWS Enterprise Hosting Manager across 10 program offices* AWS, GCP Enterprise FinOps Manager across 10 program offices* Admin/Systems Owner of AWS, GCP, JIRA, and other programs* FAC-COR LEVEL III on 23 contracts across 10 program offices including $202 million USD 5-year Enterprise Agile BPA, $418 million USD 5-year Cloud Hosting BPA, CircleCI/Github Actions (Pipeline), Terraform (IaC), Snyk/Github Advanced Security (security code analysis), JIRA, and others * FAC-P/PM Senior LVL for SBA.gov Modernization CMS Upgrade Project, MySBA Unified Experience Structure (MySBA Lending Portal and Veteran Certification Program)*Led, Architected, and Implemented an Amazon Connect $20 million USD solution in a one-week deadline that handled 4 million calls in 5 months*Led the Product Team that implemented Lender Gateway which had $15 billion USD and 140k PPP First Round loan applications for Small Business Owners*Technical Product Owner, Contract Lead, and Investment Manager for MySBA Unified Experience Structure (effort to build Enterprise SSO/Portal/CRM/Data Layer)

Jul 2020 - Aug 2023

President

Two Fingers Distillery Llc Dba Stormborn Spirits
Nov 2017 - Jul 2020

Product Owner, Scrum Master

Gleanspot.Com

* Managed international teams as a CSM and CSPO including global remote distributed development teams.* Forum Requirements - Integrated Discourse forum into main page with multiple icons to create new threads and to view activity in ongoing threads. Built to involve users and create active discussion* Landing Bar, Twitter Shares, and Newsletter Changes - Created a landing bar for the website to notify visitors of additional content, added ability of Twitter social sharing with pictures from the website, and redesigned newsletter format building a more interesting, attention-grabbing format. Business value of converting visitors into users* New Account Setup Experience - Changed old pop-up setup experience involving multiple pages into a single, simplified page to convert more visitors into users without fatigue from complicated account creation * Lead teams through backlog grooming, blocking items, requirement clarification, mockup builds, specification sheets, and Agile methodology from initial stories to release* Used escalation system and JIRA board to create iterative improvement with developers and stakeholders

Oct 2016 - Mar 2019

Noc Analyst, Incident Manager

Interactions Llc

Franklin, Ma, Us

* Directed a complex Enterprise AI telephony system aiming to increase operational efficiency and reduce incidents.* Incident Manager that resolved issues and ensured client satisfaction for Fortune 500 companies (AT&T, Apple)* Strengthened system compliance by evaluating logs, alerts, comprehensive audits, and SLA metrics* Analyzed incidents for priority, impact, and downtime for recommending solutions* Performed circuit, network, and database analysis* Reviewed system functionality by escalating incidents for errors and critical alerts to cross-functional teams* Promoted from Data Analyst to Application Training Specialist to Network Operations Center Analyst

Apr 2015 - Aug 2017

Data Analyst Training Support

Interactions Llc

Franklin, Ma, Us

*Mentored, assessed, and trained 100+ new hires on 31+ clients resulting in the ability to handle more items per analyst and more volume per client. *Updated and evaluated existing hires resulting in 95% accuracy, 5+ clients each, and .5 second response time.

Dec 2014 - Apr 2015

Data Analyst

Interactions Llc

Franklin, Ma, Us

*Routed calls and entered data for 1500 items per day using custom internal software while maintaining over 95% accuracy and .5 second response time.*Learned 31 clients in 7 months.

May 2014 - Dec 2014

Research Assistant

Miami University

Oxford, Oh, Us

*Ran students through multiple lines of experiments on spatial cognition. *Used SPSS software to evaluate data sets and trusted with $60,000 of Virtual Reality research equipment.

Aug 2006 - May 2008

Project Manager

Pi Sigma Epsilon Miami University

Oxford, Ohio, Us

*Used cold calling to find participants for a marketing questionnaire and successfully completed an off-campus focus group when given project 8 weeks behind schedule.

Aug 2006 - May 2008
Team & coworkers

Colleagues at U.S. Small Business Administration

Other employees you can reach at sba.gov. View company contacts for 7075 employees →

TL Thomas Lovely Thomas Lovely Colleague at U.S. Small Business AdministrationQuincy, Massachusetts, United States View → LT Lana Thomas Lana Thomas Colleague at U.S. Small Business AdministrationUnited States View → JA Jennifer Aydelotte Jennifer Aydelotte Colleague at U.S. Small Business AdministrationNiagara Falls, New York, United States View → AW Alex Wollman Alex Wollman Colleague at U.S. Small Business AdministrationGlassboro, New Jersey, United States View → DR Dora Rodriguez Dora Rodriguez Colleague at U.S. Small Business AdministrationLaguna Niguel, California, United States View → NW N. Warren N. Warren Colleague at U.S. Small Business AdministrationContact Info, United States View → MF Mark Ferguson Mark Ferguson Colleague at U.S. Small Business AdministrationGreater Chicago Area, United States View → DT Denese Tapia Denese Tapia Colleague at U.S. Small Business AdministrationSan Luis Obispo, California, United States View → EH Eric Hong Eric Hong Colleague at U.S. Small Business AdministrationMount Holly, New Jersey, United States View → WA William Adams William Adams Colleague at U.S. Small Business AdministrationNew York City Metropolitan Area, United States View →
5 education records

Douglas Robertson education

Master Of Business Administration (Mba), International Business

The George Washington University School Of Business

Master Of Science In Project Management (Mspm), Project Management

The George Washington University School Of Business

Bachelor Of Arts (B.A.), Psychology

Miami University

Study Abroad, Corporate Social Responsibility

Audencia

Study Abroad, Cultural Anthropology

College Year In Athens
FAQ

Frequently asked questions about Douglas Robertson

Quick answers generated from the profile data available on this page.

What company does Douglas Robertson work for?

Douglas Robertson works for U.S. Small Business Administration.

What is Douglas Robertson's role at U.S. Small Business Administration?

Douglas Robertson is listed as DCIO, Office of the CIO at U.S. Small Business Administration.

What is Douglas Robertson's email address?

AeroLeads has found 1 work email signal at @sba.gov for Douglas Robertson at U.S. Small Business Administration.

Where is Douglas Robertson based?

Douglas Robertson is based in Washington, District of Columbia, United States while working with U.S. Small Business Administration.

What companies has Douglas Robertson worked for?

Douglas Robertson has worked for U.S. Small Business Administration, Two Fingers Distillery Llc Dba Stormborn Spirits, The George Washington University - School Of Business, Gleanspot.Com, and Interactions Llc.

Who are Douglas Robertson's colleagues at U.S. Small Business Administration?

Douglas Robertson's colleagues at U.S. Small Business Administration include Thomas Lovely, Lana Thomas, Jennifer Aydelotte, Alex Wollman, and Dora Rodriguez.

How can I contact Douglas Robertson?

You can use AeroLeads to view verified contact signals for Douglas Robertson at U.S. Small Business Administration, including work email, phone, and LinkedIn data when available.

What schools did Douglas Robertson attend?

Douglas Robertson holds Master Of Business Administration (Mba), International Business from The George Washington University School Of Business.

What skills is Douglas Robertson known for?

Douglas Robertson is listed with skills including Jira, Pivotal Tracker, Microsoft Office, Google Sites, Adobe Creative Suite, Customer Service, Leadership, and Microsoft Excel.

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