Douglas Robertson Email and Phone Number
Douglas Robertson work email
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Douglas Robertson personal email
CSM | CSPO | CTBME | FAC-COR LVL 3 | FAC-P/PM SENIOR LVL | FAC-COR-DS | FAC-P/PM IT CORE-PLUS | FOUNDING MEMBER-MGMT 3.0 | ITILv4 | MBA | MSPM | PMI-ACP | PMP | SAFEv6 PO/PMTechnology, Product, Program, and FinOps Manager leading a portfolio of $518+ million USD across 23 contracts and major projects for 10 Program Offices involving Cybersecurity, Cloud services, Procurement, Data Architecture, Financial Management, Product Management, IT Portfolio Management, Authority to Operate (ATO), Agile Software Development, DevOps, SRE, and Strategic Analysis.I am a seasoned innovator who leads SBA in evolving its IT infrastructure and processes to be more agile, efficient, and people focused. I have served in crucial Product Owner, Investment Manager, and COR roles. These included work on the COVID-19 Paycheck Protection Program; modernizing SBA’s content management system; and launching the MySBA Lending Portal, including a secure data layer and Unified Fraud Risk Framework. I continue to serve in these other roles while also leading broader transformation efforts across SBA as CTO. I have a reputation among colleagues as a master practitioner of Agile and cloud native DevOps within government IT ecosystems that are often replete with legacy systems and processes. Working with container-centric tooling like Kubernetes and other cloud-native techniques, I take a comprehensive approach that includes proactive adjustments to processes and workflows to accommodate the flexibility and performance improvements delivered by microservices and cloud-native architectures. My singular acumen at this is putting cutting edge technologies at the heart of SBA’s IT enterprise.
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Dcio, Office Of The CioU.S. Small Business AdministrationWashington, Dc, Us -
Acting Deputy Chief Information OfficerU.S. Small Business Administration Dec 2024 - PresentWashington, Dc, Us -
Chief Technology OfficerU.S. Small Business Administration Aug 2023 - PresentWashington, Dc, Us*2025 Engage Fed Citizen Services 150 Honoree - Driving Innovation*2024 Nextgov/FCW Fed 100 Award*2024 Engage Fed Citizen Services Honoree*2024 FedScoop 50 Finalist*2024 OnCon Icon Top 50 Technology Team Winner -
Product Owner, It SpecialistU.S. Small Business Administration Jul 2020 - Aug 2023Washington, Dc, Us* Leading 4 Agile Dev Teams, AWS Professional Services Team, Amazon Connect Team, AWS Enterprise Team, and others* AWS Enterprise Hosting Manager across 10 program offices* AWS, GCP Enterprise FinOps Manager across 10 program offices* Admin/Systems Owner of AWS, GCP, JIRA, and other programs* FAC-COR LEVEL III on 23 contracts across 10 program offices including $202 million USD 5-year Enterprise Agile BPA, $418 million USD 5-year Cloud Hosting BPA, CircleCI/Github Actions (Pipeline), Terraform (IaC), Snyk/Github Advanced Security (security code analysis), JIRA, and others * FAC-P/PM Senior LVL for SBA.gov Modernization CMS Upgrade Project, MySBA Unified Experience Structure (MySBA Lending Portal and Veteran Certification Program)*Led, Architected, and Implemented an Amazon Connect $20 million USD solution in a one-week deadline that handled 4 million calls in 5 months*Led the Product Team that implemented Lender Gateway which had $15 billion USD and 140k PPP First Round loan applications for Small Business Owners*Technical Product Owner, Contract Lead, and Investment Manager for MySBA Unified Experience Structure (effort to build Enterprise SSO/Portal/CRM/Data Layer) -
PresidentTwo Fingers Distillery Llc Dba Stormborn Spirits Nov 2017 - Jul 2020
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Graduate Student, Teaching AssistantThe George Washington University - School Of Business Aug 2017 - Jan 2020Washington, D.C., Us -
Product Owner, Scrum MasterGleanspot.Com Oct 2016 - Mar 2019* Managed international teams as a CSM and CSPO including global remote distributed development teams.* Forum Requirements - Integrated Discourse forum into main page with multiple icons to create new threads and to view activity in ongoing threads. Built to involve users and create active discussion* Landing Bar, Twitter Shares, and Newsletter Changes - Created a landing bar for the website to notify visitors of additional content, added ability of Twitter social sharing with pictures from the website, and redesigned newsletter format building a more interesting, attention-grabbing format. Business value of converting visitors into users* New Account Setup Experience - Changed old pop-up setup experience involving multiple pages into a single, simplified page to convert more visitors into users without fatigue from complicated account creation * Lead teams through backlog grooming, blocking items, requirement clarification, mockup builds, specification sheets, and Agile methodology from initial stories to release* Used escalation system and JIRA board to create iterative improvement with developers and stakeholders
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Noc Analyst, Incident ManagerInteractions Llc Apr 2015 - Aug 2017Franklin, Ma, Us* Directed a complex Enterprise AI telephony system aiming to increase operational efficiency and reduce incidents.* Incident Manager that resolved issues and ensured client satisfaction for Fortune 500 companies (AT&T, Apple)* Strengthened system compliance by evaluating logs, alerts, comprehensive audits, and SLA metrics* Analyzed incidents for priority, impact, and downtime for recommending solutions* Performed circuit, network, and database analysis* Reviewed system functionality by escalating incidents for errors and critical alerts to cross-functional teams* Promoted from Data Analyst to Application Training Specialist to Network Operations Center Analyst -
Data Analyst Training SupportInteractions Llc Dec 2014 - Apr 2015Franklin, Ma, Us*Mentored, assessed, and trained 100+ new hires on 31+ clients resulting in the ability to handle more items per analyst and more volume per client. *Updated and evaluated existing hires resulting in 95% accuracy, 5+ clients each, and .5 second response time. -
Data AnalystInteractions Llc May 2014 - Dec 2014Franklin, Ma, Us*Routed calls and entered data for 1500 items per day using custom internal software while maintaining over 95% accuracy and .5 second response time.*Learned 31 clients in 7 months. -
Research AssistantMiami University Aug 2006 - May 2008Oxford, Oh, Us*Ran students through multiple lines of experiments on spatial cognition. *Used SPSS software to evaluate data sets and trusted with $60,000 of Virtual Reality research equipment. -
Project ManagerPi Sigma Epsilon Miami University Aug 2006 - May 2008Oxford, Ohio, Us*Used cold calling to find participants for a marketing questionnaire and successfully completed an off-campus focus group when given project 8 weeks behind schedule.
Douglas Robertson Skills
Douglas Robertson Education Details
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The George Washington University School Of BusinessInternational Business -
The George Washington University School Of BusinessProject Management -
Miami UniversityPsychology -
AudenciaCorporate Social Responsibility -
College Year In AthensCultural Anthropology
Frequently Asked Questions about Douglas Robertson
What company does Douglas Robertson work for?
Douglas Robertson works for U.s. Small Business Administration
What is Douglas Robertson's role at the current company?
Douglas Robertson's current role is DCIO, Office of the CIO.
What is Douglas Robertson's email address?
Douglas Robertson's email address is do****@****sba.gov
What schools did Douglas Robertson attend?
Douglas Robertson attended The George Washington University School Of Business, The George Washington University School Of Business, Miami University, Audencia, College Year In Athens.
What skills is Douglas Robertson known for?
Douglas Robertson has skills like Jira, Pivotal Tracker, Microsoft Office, Google Sites, Adobe Creative Suite, Customer Service, Leadership, Microsoft Excel, Microsoft Word, Research, Powerpoint, Public Speaking.
Who are Douglas Robertson's colleagues?
Douglas Robertson's colleagues are Tamara Shannon, David Maloney, Donna Lenoir-Moore, Dennis Lauze, Tony Patterson, Mba, Holly Aker, Tanisha Baptiste, Mba.
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