Douglas Robinson

Douglas Robinson Email and Phone Number

ITSM, C#, VB.NET, SQL, PHP & Python Specialist | Former Cherwell Developer & Partner @ Synapse Software
Douglas Robinson's Location
Houston, Texas, United States, United States
Douglas Robinson's Contact Details

Douglas Robinson work email

Douglas Robinson personal email

n/a
About Douglas Robinson

Douglas is a former Cherwell ITSM Developer, an active web & desktop applications developer, and is currently retired in Cancun, Quintana Roo, Mexico. Douglas' career began with aspirations of Software Development, and early on, found a world of opportunity surrounding the IT Service Management platform, "Cherwell Service Management". Beginning as a Customer Service rep working on the platform as a user, Douglas was able to heavily innovate on the platform and was recognized internally and promoted to the role of Application Administrator. It was from here that Douglas' career solidified and he began working solely as a developer and consultant on the Cherwell Service Management platform, finding that solutions surrounding this platform could incorporate proprietary internal code, Database solutions, external VB.NET / C# code, as well as integrations into Powershell, the local filesystem, and REST / SOAP API's.After reaching each of his career goals, Douglas found himself unfulfilled. The end/height of his career path; A house, a remarkably good salary, some fame within his industry. The DREAM! Still, Douglas was not exceptionally happy. From here, Douglas realized there was more to life than work. By chance, Doug found himself visiting Mexico to get braces at exceptionally low prices (as low as $100!). While there, his view of the world changed. Within two weeks, Doug was convinced - He was not living the dream. He had caught a glimpse of the world outside of the matrix, and he wasn't going to let it go.Douglas immediately applied for Mexican residency, returned home, and began selling his possessions.Listed the house for sale, packed bags of what would be important to take with, and like a madman, began offering up anything remaining that couldn't come with to neighbors and friends. These 'things' weren't important. Douglas saved up his income while continuing to work abroad, for another year or so, until he'd reached enough savings to retire early on a modest budget in what he found to be paradise.Douglas has escaped. Life is wonderful.

Douglas Robinson's Current Company Details
Synapse Software

Synapse Software

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ITSM, C#, VB.NET, SQL, PHP & Python Specialist | Former Cherwell Developer & Partner
Douglas Robinson Work Experience Details
  • Synapse Software
    Software Engineer
    Synapse Software Oct 2024 - Present
  • Kingston Technology
    Cherwell Developer
    Kingston Technology Mar 2021 - May 2024
  • Trebuchet Software
    Founder
    Trebuchet Software Jan 2018 - Mar 2022
    Humble, Tx
    Founder and lead developer at Trebuchet Software (dba DefEdit Software, LLC).Trebuchet Software is dedicated to providing Mergeable-Apps, custom supporting software solutions and professional services for the Cherwell Service Management platform.
  • Insperity
    Cherwell Server Applications Administrator
    Insperity Sep 2017 - Dec 2019
    Kingwood, Tx
    ☑ Installation, configuration, administration, and tuning of software application products for the Company’s servers. ☑ Capacity planning and development of long-term strategic goals for systems and software in conjunction with end-users and department managers. ☑ Collaborate with network engineering, business applications, and database administration groups to develop plans, roadmaps, and implement desktop and server systems that utilize industry best practices to meet corporate objectives. ☑ Ensures the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance to business needs and industry best-practices regarding privacy, security, and regulatory compliance. ☑ Acts as subject matter expert on the Company’s server applications and infrastructure to application development teams throughout project lifecycles. ☑ Monitors and analyzes the performance of systems, servers, applications, networks, and input/output devices and makes recommendations for enhancements, upgrades or configuration changes to increase efficiency. ☑ Conducts research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts. ☑ Participates in negotiations with vendors, outsourcers, and contractors to secure software products and services. ☑ Develops, documents, and maintains policies, procedures and associated training plans for systems administration and appropriate use. ☑ Runs necessary system backups.
  • Beyond20
    Itil/Itsm Solutions Consultant (Cherwell)
    Beyond20 Mar 2016 - Jul 2017
    60 E Rio Salado Pky, Tempe, Az
    Onsite and offsite ITSM consulting engagements. Consulting engagements include but are not limited to the following:☑ ITSM Maturity Assessments☑ ITSM Project / Program Management☑ ITSM Tool Implementation and Configuration☑ Implementation of custom dashboards, reporting, and metrics☑ Staff training on ITSM tools and ITIL Processes☑ ITIL / ITSM Process Design / Improvement☑ Configure and develop customer solutions on the Cherwell Service Management Platform☑ Develop custom applications on the Cherwell Service Management Platform☑ Lead customer technical demos, both live and via remote meeting tools☑ Conduct training classes for clients on the use of software tools☑ Serve as a Beyond20 ITSM/ITIL evangelist and “Thought Leader”☑ Write blog postings, articles, and white papers☑ Perform speaking engagements on ITSM/ITIL and Project Management topics☑ Participate in online groups and discussion forums on relevant topics
  • Collegis Education
    Application Administrator (Cherwell)
    Collegis Education Jun 2015 - Mar 2016
    2363 Sequoia Dr, Aurora, Il
    ☑ Maintenance of the business application including patching, environment maintenance, data integrations, code promotion, and version management ☑ Light code development, scripting, and\​or configuration management ☑ Administration of user accounts and access ☑ Perform level 2 technical support through issue triage and resolution; including escalation of support issues to the vendor’s tech support ☑ Development of user guides and support documentation. ☑ Training new users on the application and training existing users on new functionality as it becomes available ☑ Assist in requirements gathering from stakeholders as required ☑ Collaborate with infrastructure, other application administrators, business users, and support vendors as needed. ☑ Serve as a conduit for case ownership and follow-up on all issues that are assigned or reported for owned applications. ☑ Adhere to and enforce the appropriate security policies based on the sensitivity of company data ☑ Report any security related issues to the appropriate individuals
  • Collegis Education
    Customer Service Associate
    Collegis Education Sep 2014 - May 2015
    2363 Sequoia Dr, Aurora, Il
    ☑Handle calls, live chats, and email requests in a timely manner☑Provide support for several major Learning Management Systems☑Provide complete support for Microsoft Office related technical issues, ranging from installations to reducing the file size of large documents☑Provide support remotely, when necessary☑Created an application to interface with and simplify the Cherwell Service Management ticketing system's interface so that a beginner could use it with little to no training.

Douglas Robinson Skills

System Administration Technical Support Networking It Service Management Itil V3 Foundations Certified Cherwell Service Management Windows Server Itsm Itil Active Directory Os X Computer Maintenance Dns Vpn Virtualization Computer Repair Network Administration Internet Protocol Suite Dynamic Host Configuration Protocol Visual Basic Sql Server Management Studio Microsoft Sql Server Sql Powershell Visual Studio Microsoft Exchange Computer Hardware Visio Microsoft Office Servers Customer Service Apis Bomgar Lync Help Desk Support Consulting Databases Servicenow Small Business Management Angel Lms Blackboard Engage Lms Crash Dump Analysis Ip Phones Device Drivers Mac Os Software Installation Hardware Vmware Dhcp Tcp/ip Windows 7 Windows Xp Information Technology

Douglas Robinson Education Details

Frequently Asked Questions about Douglas Robinson

What company does Douglas Robinson work for?

Douglas Robinson works for Synapse Software

What is Douglas Robinson's role at the current company?

Douglas Robinson's current role is ITSM, C#, VB.NET, SQL, PHP & Python Specialist | Former Cherwell Developer & Partner.

What is Douglas Robinson's email address?

Douglas Robinson's email address is do****@****d20.com

What schools did Douglas Robinson attend?

Douglas Robinson attended Joliet Junior College, Udemy Academy.

What are some of Douglas Robinson's interests?

Douglas Robinson has interest in Science And Technology.

What skills is Douglas Robinson known for?

Douglas Robinson has skills like System Administration, Technical Support, Networking, It Service Management, Itil V3 Foundations Certified, Cherwell Service Management, Windows Server, Itsm, Itil, Active Directory, Os X, Computer Maintenance.

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