Douglas Roode Email & Phone Number

Durham NC

Durham, North Carolina, United States

Raleigh-Durham, North Carolina Area

Raleigh-Durham, North Carolina Area

Guest Services Supervisor, Office ClerkManage "Front End"​ and "Cash Office"​ operations for Lowes Foods grocery store. Supervise all Front End staff during daily operations of the store.o Manage Guest escalations and supervise Host/Guest Interactionso Ensure Host adherence to company culture, standards and policieso Conduct daily audits, generate reports.

Raleigh-Durham, North Carolina Area

Cary, NC USA

Ajira is a Start up- brand agnostic technical support and computer services company.

Raleigh-Durham, North Carolina Area

Manage full account support for all wireless communications.  Managed the Wireless Services Help Desk for multiple corporate clients, determining priority of needs.o Telephone queueo Ticket queueo Email queue Troubleshooting client issues by phone, providing follow up documentation on fixes or work-arounds Provided break/fix support and end user level.

Raleigh-Durham, North Carolina Area

Schedule, prepare and deliver classes for CESI partners. Collaborated with partner agencies and provided an overview of information of all materials to the assigned group. Prepared preparatory work and materials needed for scheduled workshops and delivered classes. Prepared, reviewed, and submitted required reports, summaries and documentation for each.

Greater Boston Area, Raleigh-Durham, North Carolina Area

Responsible for post-sales business relationship management of 12 corporate accounts. Proactively managed all customer care activities serving Sprint-Nextel’s highest revenue generating accounts.  Centralized point of resolution to telecommunications managers and program administrators.  Responsible for accounts at national level with local presence at.

Greater Boston Area

Oversee and direct New England’s wireless account management team. Provided strategic direction and mentored team of 8 account managers. Managed the development and implementation of customer service procedures/policies/processes. Recruited, hired, trained, coached and developed highly motivated Account Managers.  Monitored employee productivity and.

Greater Boston Area

Provide executive level customer care to Nextel’s client. Account maintenance in regards to customer service.  Reviewed financial records and coordinated with Customer Finance to correct billing errors. Trained new customers on basic and expanded product usage, online account management software, and implementation of Blackberry and Data solutions such.

Greater Boston Area

Develop Training classes and materials for new technology initiativesProvide Train-the-trainer presentations as a part of new employee orientation for all positions within the New England regionConduct 8 week training and orientation program for all new employees of the Product Training group including formal instruction, Network system training and job.