Douglas Sanchez Email & Phone Number

Washington D.C., Us

Mountain View, California, Us

Mountain View, California, Us

Mountain View, California, Us

New York, Ny, Us

Miami, Fl, Us

Helped to define and lead the overall product strategy to increase adoption and improve overall sales outcomes. Managed cross-functional team meetings to source feedback and disseminate information about the evolution for the product. Played an instrumental role in developing the product roadmap for customers and executive team members.Notable Achievements: • Promoted into Product Management role after providing key feedback on new and requested features.• Raised product adoption and retention by over 30% within a few months of being promoted.

Miami, Fl, Us

Designed pre-sale solutions, including functional and technical aspects. Consulted on post-sale implementation best practices. Worked with Product Management to compile and deliver feedback on new and requested features across different solutions. Enabled Account Management team to discover opportunities among products via Technical Account Reviews. Notable Achievements: • Surpassed goals by 130% to 140%, in first three quarters of 2019• Facilitated solution demonstrations and proof of concepts for up to 12 different products and services.• Presented technical training around the US at hosted events in front of existing and potential customers.• Designed an IT challenge for ~300 participants with a $5,000 price pool at the yearly Kaseya convention in Las Vegas.

Miami, Fl, Us

Hired on to ensure the successful development of an industry leading web-based IT automation application, leveraging PowerShell, SQL, APIs, and other tools. Collaborated with Professional Services, Sales, Sales Engineering and Product Management to create scripts, monitoring tools and other IT automation-related solutions customized for customer needs. Managed backlog of scripts requests from the Automation Exchange. Created varied solutions to customer challenges using scripts and Kaseya product knowledge.Notable Achievements: • Prototyped product features aimed for advanced automation to support scaling of client businesses.• Led a cybersecurity Task Force to respond effectively to security incidents using the Kaseya products.• Created scripts for detection, vaccination, and remediation of malware, e.g. WannaCry, Petya and Bad Rabbit• Played a key role in managing community platforms and communicating with customers to resolve issues, including interactions on Automation Exchange and Discord.

Doral, Florida, Us

Hired onto the role to aid in system engineering tasks; leveraged all opportunities to learn more about technology and automation. Configured and managed Fortigate firewalls, Cisco switches and routers. Set up firewall tunnels between sites, set up policy rules to filter traffic, and managed web filters. Troubleshot Tier II issues, e.g. DHCP errors, DFSR, DNS or networking. Performed hardware and software updates to equipment at the datacenter. Configured and managed file server permissions and DFS Replication.Notable Achievements: • Designed and configured networking infrastructures for up to 27 car dealerships.• Managed domains of <350 users using Active Directory and Group Policies for a total of over 2500 end-users.• Configured and managed BMC Footprints ticketing systems for ~12 users and 2500 end-users.• Oversaw Citrix servers using Xenserver, Xencenter, and Citrix Studios for 500 users, including access and sessions monitoring (Xenapp and XenDesktop).• Deployed and managed multiple security solutions such as Eset Antivirus for 700+ end users.• Set up and managed Unifi Access Points system for multiple car dealerships, including over 50 access points.• Acted as the Call Center Manager for ~6 months, including managing 4 help desk staff and 1 field technician, interacted with aggravated customers, and managed day-to-day operations.

Bachelor Of Science (B.S.), Computer Engineering

Associates In Arts, Computer Engineering