Douglas Shaw Email and Phone Number
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Customer Success Manager and Business Strategist with 6+ years of experience leading both internal strategic programs and client SaaS system implementation projects, in addition to 6+ years of customer support and service experience. Skilled in leading diverse global project teams using flexible methodologies to ensure overall success and strategic growth.
Phorest Salon Software
View- Website:
- phorest.com
- Employees:
- 432
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Onboarding Process Manager, North AmericaPhorest Salon SoftwareAlbany, Ny, Us
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Partner Success ManagerSyncro May 2024 - PresentFully Remote, Us -
Senior Project Manager, Professional ServicesToast Nov 2022 - Nov 2023Boston, Ma, Us•Created a new service offering development strategy including the launch of a service prioritization framework and service commercialization strategy•Successfully piloted and managed 6 new service offerings focused on product adoption, through all phases of development, testing, and commercialization •Manage strategic initiatives and projects focused around organization growth, resourcing strategies, and operational improvements•Strategized, developed, and executed on a service pilot with a Fortune 100 partner, resulting in over $100k of Professional Services revenue and additional partnership opportunities•Successfully managed the procurement, implementation, and adoption of Wrike across the Professional Services organization -
Services Innovation Program ManagerDatto, Inc. Aug 2021 - Nov 2022Norwalk, Connecticut, Us•Lead Development and Launch Strategy for New Service Offerings around Managed Service Provider (MSP) Business Operations, Cloud Transformation and Security•Conduct Market Research and Evaluation to Identify Opportunities and Assist Executive Leadership with Development of Services Roadmaps•Evaluate Existing Organization Processes and Policies and Lead Process Improvement and Transformation Initiatives•Create and Maintain Global Sales Enablement Strategy for Services and Maintain Effective Relationships•Design Onboarding and Implementation Strategies for Third Party Distributors and Resellers•Lead Commercialization Efforts of API Data Migration Tools and Manage Ongoing Product Improvement with Development -
Implementation ManagerDatto, Inc. Jun 2018 - Aug 2021Norwalk, Connecticut, Us• Manage Implementation Projects for new Clients Onboarding Autotask PSA and Datto RMM Business Management Tools• Provide Consulting Services for New and Existing Clients and Act as Product Expert and Business Consultant to Help Clients Develop Strong Business Practices and Optimize Use of Tools• Lead Content Development Projects and Facilitate Trainings both Virtually and In Person throughout the US and Europe• Assist with Onboarding and Mentoring New Team Members on Company Procedures and Processes• Lead Services Team Wide Product Training and Act as Primary SME for Escalations and Problems• Work with Product Management and Engineering Teams to Provide Feedback and Suggestions on Product Enhancements• Lead Commercialization Efforts of new Service Offerings and Manage Ongoing Product Improvement with Development
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Strategic Planning AnalystThe State University Of New York Jun 2017 - Jun 2018Albany, Ny, Us• Oversee the Open SUNY Strategic Plan Project Portfolio and Partner with Open SUNY Leadership to Coordinate Project Development• Coordinate with Strategic Project Managers to Ensure Successful Delivery of Milestones• Lead the Creation of Strategic Project Portfolio Governance and Intake Processes across the Open SUNY Organization• Develop and Share Project Management Best Practices and Complete Training across the Open SUNY Organization• Function as the Project Manager for Multiple Strategic Projects that Span Multiple Functional Organizations throughout SUNY -
Helpdesk Analyst - Open Suny Support ServicesThe State University Of New York Jul 2014 - Jun 2017Albany, Ny, Us• Provide Technical Support for Multiple Online Learning Management Systems Throughout the SUNY System • Assist Faculty with Online Course Design and Development of Content • Test Open SUNY Websites and Programs for Quality Assurance and Usability • Develop and Review End User Training Documentation, Knowledge Base and User Tutorials • Assist Business Manager with processing Contract Agreements and Invoices • Perform Monthly Reconciliation of Open SUNY Accounts and Assist with Data Entry into the Accounting System
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Sales Specialist - Kitchen CabinetsLowe'S Home Improvement May 2012 - May 2014Mooresville, Nc, Us• Designed and Sold Complete Kitchens and Sold Cabinets and Countertops using 20/20 software• Worked with Vendors and Suppliers to Insure Order Accuracy• Worked to Resolve all Customer Complaints and Issues• 5x Region Top 25 Sales Specialist (December 2013-April 2014)-(Former Position - Head Cashier (Front End Supervisor)
Douglas Shaw Skills
Douglas Shaw Education Details
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State University Of New York At PlattsburghManagement Information Systems -
Empire State UniversityProject Management
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Suny AdirondackGeneral Studies And Humanities
Frequently Asked Questions about Douglas Shaw
What company does Douglas Shaw work for?
Douglas Shaw works for Phorest Salon Software
What is Douglas Shaw's role at the current company?
Douglas Shaw's current role is Onboarding Process Manager, North America.
What is Douglas Shaw's email address?
Douglas Shaw's email address is ds****@****tto.com
What is Douglas Shaw's direct phone number?
Douglas Shaw's direct phone number is +151832*****
What schools did Douglas Shaw attend?
Douglas Shaw attended State University Of New York At Plattsburgh, Empire State University, Suny Adirondack.
What skills is Douglas Shaw known for?
Douglas Shaw has skills like Microsoft Word, Microsoft Office, Teamwork, Microsoft Excel, Powerpoint, Troubleshooting, Critical Thinking, Customer Satisfaction, Telephone Skills, Outlook, Technical Support, Data Entry.
Who are Douglas Shaw's colleagues?
Douglas Shaw's colleagues are Deniz Brenscheidt, Allen M., Daniel Hilliard, Benjamin Zütphen, Emma Woods, Niamh Kelleher, Nuala Maguire.
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