Douglas Shaw Email & Phone Number

Albany, NY, US

Fully Remote, US

Boston, MA, US

• Created a new service offering development strategy including the launch of a service prioritization framework and service commercialization strategy
• Successfully piloted and managed 6 new service offerings focused on product adoption, through all phases of development, testing, and commercialization
• Manage strategic initiatives and projects focused around organization growth, resourcing strategies, and operational improvements
• Strategized, developed, and executed on a service pilot with a Fortune 100 partner, resulting in over $100k of Professional Services revenue and additional partnership opportunities
• Successfully managed the procurement, implementation, and adoption of Wrike across the Professional Services organization

Norwalk, Connecticut, US

• Lead Development and Launch Strategy for New Service Offerings around Managed Service Provider (MSP) Business Operations, Cloud Transformation and Security
• Conduct Market Research and Evaluation to Identify Opportunities and Assist Executive Leadership with Development of Services Roadmaps
• Evaluate Existing Organization Processes and Policies and Lead Process Improvement and Transformation Initiatives
• Create and Maintain Global Sales Enablement Strategy for Services and Maintain Effective Relationships
• Design Onboarding and Implementation Strategies for Third Party Distributors and Resellers
• Lead Commercialization Efforts of API Data Migration Tools and Manage Ongoing Product Improvement with Development

Norwalk, Connecticut, US

• Manage Implementation Projects for new Clients Onboarding Autotask PSA and Datto RMM Business Management Tools
• Provide Consulting Services for New and Existing Clients and Act as Product Expert and Business Consultant to Help Clients Develop Strong Business Practices and Optimize Use of Tools
• Lead Content Development Projects and Facilitate Trainings both Virtually and In Person throughout the US and Europe
• Assist with Onboarding and Mentoring New Team Members on Company Procedures and Processes
• Lead Services Team Wide Product Training and Act as Primary SME for Escalations and Problems
• Work with Product Management and Engineering Teams to Provide Feedback and Suggestions on Product Enhancements

Albany, NY, US

• Oversee the Open SUNY Strategic Plan Project Portfolio and Partner with Open SUNY Leadership to Coordinate Project Development
• Coordinate with Strategic Project Managers to Ensure Successful Delivery of Milestones
• Lead the Creation of Strategic Project Portfolio Governance and Intake Processes across the Open SUNY Organization
• Develop and Share Project Management Best Practices and Complete Training across the Open SUNY Organization
• Function as the Project Manager for Multiple Strategic Projects that Span Multiple Functional Organizations throughout SUNY

Albany, NY, US

• Provide Technical Support for Multiple Online Learning Management Systems Throughout the SUNY System
• Assist Faculty with Online Course Design and Development of Content
• Test Open SUNY Websites and Programs for Quality Assurance and Usability
• Develop and Review End User Training Documentation, Knowledge Base and User Tutorials
• Assist Business Manager with processing Contract Agreements and Invoices
• Perform Monthly Reconciliation of Open SUNY Accounts and Assist with Data Entry into the Accounting System

Mooresville, NC, US

• Designed and Sold Complete Kitchens and Sold Cabinets and Countertops using 20/20 software
• Worked with Vendors and Suppliers to Insure Order Accuracy
• Worked to Resolve all Customer Complaints and Issues
• 5x Region Top 25 Sales Specialist (December 2013-April 2014)-(Former Position - Head Cashier (Front End Supervisor)

Bachelor Of Science (B.S.), Management Information Systems

Advanced Certificate, Project Management

Associate’S Degree, Liberal Arts And Sciences, General Studies And Humanities