I Build, develop and lead an outstanding team of high performing sales professionals. With my expert leadership skills, I motivate and empower my sales team to deliver outstanding customer service and solutions to small and medium-sized customers to make their businesses run better, faster, and smarter. I encourage ongoing mentorship and development, you’ll drive the sales performance of my sales team.Enabling your team to deliver best-in-class customer service.Leading, developing and tracking your team’s performance.Developing and implementing strategies to acquire new business.Modeling effective sales strategies for your team to follow.Tracking and reporting key financial, budget, and sales metrics.

Own and Operate

In partnership with all sales channels, to include the District Manager-Retail Sales, Manager-Business Sales, and District Manager-Indirect Agents, drive the growth of small to medium business market.Manage at 6-15 direct reports to produce desired high performance results.Generate and analyze sales, forecast and funnel-management reporting. Evaluate and provide input in the development of training and competitive information, as well as Verizon Wireless’ strategic and tactical plans for the Small Business channel. Analyze sales reports and provide recommendations for increased sales productivity and operational efficiencies during planning sessions.Train sales team on new products, services and selling skills to ensure team is fully versed in Verizon Wireless products and services and ready to represent Verizon Wireless in the highest professional manner. Participate in networking activities and perform research to generate lead development.Work with each location to represent the company at trade association meetings to promote Verizon Wireless and increase presence in the community by developing relationships through chambers of commerce and grassroots efforts with different segments.Drive cross channel support at district/territory level to ensure that customers and prospective customers are treated with the highest levels of courtesy and professionalism, constantly improving the overall customer experience. Resolve customer complaints in a timely and empathetic manner.

Small, Medium business account manager with Verizon Wireless. I continue to promote business through the use of outside cold calls and warm leads submitted by the retail store. On site business visits to continue to increase business sales for my multiple locations.

I set inspire a sales team and create exceptional customer experiences in one of our retail stores. In this role, you’ll be leading a store team from developing the best sales specialists, and driving sales targets to financials and store merchandising. You’ll be the one creating a superior in-store experience that will make customers feel good about our brand and solutions—and help them to choose our wireless products and services.•Lead your team by resolving customer issues and assisting with customer transactions•Inspire your team with training and coaching to deliver an exceptional customer experience by managing customer flow & store traffic•Identify any selling skill gaps, then create and implement development plans to help the team meet and exceed sales metrics & quota assignments•Run store operations – analyze staffing needs, report financial and sales data, manage cash, meet compliance, open trouble tickets with Facilities/Network/IT as needed to ensure store up-time & functionality•Monitors inventory by restocking shelves with product, maintains device security & manages cleanliness of the store•Manage store merchandising & planogram compliance in accordance with company expectations•Complete store opening & closing activities

Working directly with the director of the Martinsville High School Show Choir I arrange music and direct the musician group.

Retail Store Management