Douglas Taylor, Mpa Email & Phone Number

Washington Dc

National Caregiver Support Program Office assign to Veterans Affairs Central Office to provide direct organization wide support for the Review and Appeals workstream with administrative, analytical, and evaluative management services. Responsible for enhancing data management and program analysis services of the assigned program line.Screen and review mail packets reassigning them to the appropriate workstreams. Validating each mail packet for content related to a Program of Comprehensive Assistance for Family Caregivers decision.Draft, review, and finalize notification letters of receipt mail. m Created a missing caregiver application letter for individuals not listed as the caregiver.Screen, process, and track mail packages. Responsible for screening, formatting, mailing, and closing out denial letters in CARMA, Caseflow, CMP, and SharePoint.Volunteered and participated on the All-Employee Survey for Higher Level Review workstream. Participated in focus group sessions to gather information and created an action plan. Serve on the Inaugural Inclusion, Diversity, Equity, and Access (I*DEA) Celebration Workgroup. Analyze CL’s and DTA’s using the Palantir report response tracker to search for possible matches to mail packets as a potential response to requests for additional or missing or new and relevant information. .Respond to the VA’s National Caregiver Support Line (CSL) for caregivers, family members, Veterans, and community partners to contact for information related to caregiving and available supports and services. Mentor federal and private sector employees, guided them through the process of setting up a profile on Indeed, and USA Jobs, navigating through the websites, writing a cover letter and resume, download VA letters, transcripts, Schedule A, SF-15, SF-50, references, setting up job agents, applying for jobs, preparing for an interview, and steps for accepting and negotiating the tentative job offer.

Decatur, Georgia, United States

Program Support Assistant in the Social Work Service assigned to the Caregiver Support Program responsible for providing administrative and clerical support and providing clinical services to veterans utilizing administrative, fiscal and supply support expertise for the specialty team. Draft, review and finalize over 300 general correspondences. Collects necessary data, prepares national reports, and submits required documents. Maintains frequent contact with service line personnel to provide accurate rosters of veterans and caregivers while obtaining information to ensure the accuracy of the program data. Collection, compilation and or tracking of data and statistical information related to program operations. Tracks approved caregivers and Veterans interested in receiving the Coronavirus vaccine and send tracker to the Health Administration Service for scheduling. Manages and maintains multiple Social Workers calendars. Schedules over 350 caregivers, functionals, intakes and veterans’ assessments and veterans video connectivity appointments. Responsible for sending emails to Family and General Caregivers of enrolled Veterans in the Caregiver Support Program for the Annual Summit/Resource Fair and Quarterly Suicide Prevention Program Training. Respond to emails, and send Teams invitations. Handles requests for information and resolves or assists in resolving a variety of complaints made by veterans and their families. Prepare 120 approved caregiver’s packages. Responsible for tracking the packages, entering notes in Caregiver Record Management Application and sending them to Health and Information Systems to be scanned into their medical records. Screen 19 applicants by reviewing resumes for the Program Support Assistant position in the Administrative Department. Review resumes, rank them according to the ranking tool and interviewing prospective applicants.

Decatur, Georgia

Advanced Medical Support Assistant in the Health Administration Service responsible for scheduling, communicating with patients and supporting administrative and clinical areas. Scheduled acupuncture, amputee, bilateral radiofrequency, compensation and pension, injections, nerve conduction study, manipulation clinic, spinal injections, transcutaneous electrical nerve stimulator, ultrasounds and wheelchair mobility, Occupational Therapy and Physical Therapy appointments.Selected to manage the PT Clinic due to manpower shortage. Supervised the PT clinic and contacted 24 weeks of patients for clinic cancellation due to COVID19. Responsible for ensuring all patients were rescheduled for F2F, post operations, wound care and VVC appointments. Received a COVID19 incentive award for outstanding support for the pandemic effort. Served as the Acting Lead Medical Support Assistant in the absence of the Supervisor ensured the Geriatrics Clinics ran properly ensured patient care was not affected such as daily clinic coverage, reported late arrival and clinic staffing, ensured clinics were opened on time, scheduling concerns such as issues, errors and clinic closing. Volunteered to train 8 new Medical Support Assistants and created a desktop procedure. Conducted VVC scheduling training to MSAs from other clinics.Utilized computerized data bases to enter, modified and retrieved sensitive information into or from electronic medical records, scheduling systems and reporting formats.Developed and maintained effective and efficient communication with the patient. Worked with Veterans to determine the nature of their needs, answered questions or resolved complaints, provided information, gave guidance and initiated action as appropriate. Communicated non-symptom messages for patients with their Patient Aligned Care Teams, specialty care teams and Pharmacy representatives. Responsible for accurately sending secure messages and prioritizing messages.

Decatur, Georgia

Scheduled multiple medical appointments including biopsies, surgeries and consulting appointments with the appropriate healthcare providers.Accurately sent and prioritized messages from Veterans patients to doctors for appointments, medicines, tests and general medical concerns.Administrative scheduling/rescheduling, monitoring and appointment coordination for diagnostic testing, and consultative appointments for many clinical services. Negotiated with patients to facilitate patient-centered scheduling of appointments and interpreting and verifying provider orders as appropriate.Provided administrative support to Physicians, Physician's Assistants, Nurses, Advanced Registered Nurse Practitioners, telederm and other administrative and professional staff throughout the Dermatology and Rheumatology Clinics.Provides outstanding customer service to 3,000 Veterans and responsible for addressing and resolving patient concerns.Managed confidential medical information from patients, documenting information accurately in the Computerized Patient Record Systems (CPRS) and communicating accurately and timely to the appropriate clinician. Interacting with internal and external customers to achieve desired outcomes.Confer with Veteran patients to obtain and confirm billing and demographic information and accurately enter patient and insurance information into proper healthcare systems.Verified and updated demographics for every telephone call received. Prioritized calls and made decisions based on caller needs. Handed off calls to the RN for patients/callers that potentially have an emergent or urgent need.

Memphis, Tennessee, United States

Provided exceptional customer service to 2,000 civilian and military personnel and responsible for ensuring the highest level of customer service throughout Navy Recruiting Command. Drafted, reviewed and finalized general correspondences, awards, and reports.Received, screened, processed and tracks over 800 administrative and legal documents for 13 Navy Recruiting Districts. Created, composed and edited a wide range of documents such as awards, calendars, charts, correspondence, graphs, recurring and non-recurring reports.

New Orleans, La

Performed annual on-site program audits of 29 facilities assessing financial records and related internal controls for compliance.Completed legal and technical review of Employee Incentive Scholarship Program (EISP), National Nursing Education Incentive (NNEI) and Veterans National Education for Employees Program (VANEEP).Consulted with field-based coordinators and Human Resources Specialists to determine best practices and process improvement in retaining employees.Responsible for making daily decisions on approving or disapproving over 900 scholarships and determining financial value of scholarships and disbursed multi-million dollar funds to the VA Medical Centers.Scheduled and conducted interviews, evaluated candidates, made recommendations for employment, conducted references and background checks for potential new hires.

Pensacola, Fl

Counseled active military personnel and helped separating and retiring personnel navigate their career transition to the civilian sector.Reviewed personnel documents to determine correct pay entitlements and prepared all documents for disbursement.Updated, inquired ad processed personnel and disbursing action through Navy Standard Integrated Personnel System (NSIPS).Verified eligibility determined authorized entitlements and made adjustment to pay accounts based on standardized military pay rules and regulations.

Pensacola, Fl

Coordinated work schedules, wrote performance appraisals and submitted awards for staff of 14.Addressed and resolved employee relations issues such as harassment allegations, work complaints and other employee concerns.Counseled 100 military personnel to help them make realistic occupational or employment decisions to secure employment opportunities in the military and civilian sector.Coordinated lodging accommodations and transportation for 428 VIP visitors and issued 70 private vehicles for the Blue Angels Homecoming Air Show.

Virginia Beach, Va

NAS OceanaStrike Fighter Squadron 103Developed and managed the Maintenance Administration departmental database, which reduced correspondences turnaround time within the department.Tracked and monitored over 5000 pieces of correspondences and instructions for four divisions such as awards, leave requests, special liberty requests and personnel qualification standards.Created, composed and edited a wide range of documents such as awards, calendar, charts, correspondences, graphs, recurring and non-recurring reports, statistics and tables.Examined and audited work centers libraries to determine if they were properly maintaining their publications.Examined their publications and conducted interviews, discussed findings and utilized fact finding techniques to determine if they were maintaining their publications correctly.

Gadsden, Alabama Area

Developed base for long-term sources of clients buy using referrals and occupational to compile list of prospects.Determined clients' particular needs and financial situations by scheduling fact-finding and determining extent of present coverage and investments.Developed a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation.Obtained underwriting approval by completing application for coverage .Completed coverage by delivering policy, planning future follow-up visits and evaluation of needs.Provided continuing service by providing direct deposits forms, processing changes in beneficiary and policy loan applications.

Norfolk, Virginia Area

USS Harry S Truman (CVN 75)Organized the Aircraft Intermediate Maintenance Department Administration Division.Served as the liaison between supervisors and military personnel to facilitate leave and pay claims.Identified and advised senior military personnel concerning common issues or problems such as routine leave, attendance questions or disputes.Served as the primary time keeper for 350 military personnel for the Administration Department.Gathered personnel records for review and prepared performance evaluations and reports .Open, sorted and distributed incoming correspondences, mail and faxes to appropriate staff members.Greeted visitors and determined whether they should be given access.Responsible for arranging and scheduling meetings for the Department Head, Deputy and Administrative Officer.Scheduled 3,500 planned maintenance requirements for 1,600 Aviation Support Equipment Records.Planned and coordinated the Aircraft Intermediate Maintenance Department command's spring picnic.

Alabama And Mississippi

Created daily lesson plans that were engaging, educational and exciting for the students, encouraging them to want to come to school.Delivered lesson plans in a way that caught the attention of the students.Weaved goals, competencies and objectives into lesson plans in ways that directly apply to the student's life.Reached school and course-wide performance goals for every student in class.

Master Of Public Administration - Mpa, Public Administration

Master'S Degree, Management

Master Of Arts (M.A.), Education

Bachelor'S Degree, Education

Education

Education record

Education record